Senior Systems Analyst

Reporting to the Development Manager, supporting the Firm’s IT strategy. With a systematic disciplined and analytical approach to problem solving, and first class communication skills. Working individually or as part of a team, support the operation and development of application systems. Providing telephone support where necessary. Document new requirements, develop and test new or updated applications. Assist others in IS to support users and resolve technical issues.

Principal responsibilities:
•Support the Development Manager in the business analysis process; to identify new applications or enhancements to existing systems; document those requirements in an effective manner and assist in managing the deployment of these systems, will also be involved in in-house development and enhancement of existing systems and will be expected to provide application and third level user support.
•Participate in debate regarding the future development and strategic direction of Trowers & Hamlins' IT systems.
•Provide documentation, training and support as required to IS colleagues or end users.
•Assist in developing detailed specifications for required systems.

Maintenance and Support:
•Support the firm’s IS systems, either individually or as part of a team.
•Understand in detail the correct operation and maintenance procedures of specific application systems in use in the Firm.
•Where deficiencies are identified within installed systems, assist in definition of necessary changes.
•Work closely with third party maintainers and developers to maximise benefits of IT systems and resolve identified problems.
•Maintain documentation of IS application systems.

Experience:
•Substantial experience in analysis, design, development and deployment of application software of information technology which must include experience of a professional services office environment.
•Demonstrable experience of systems analysis, systems design and system selection with experience of applying these skills from project inception through to project conclusion. Experience of Web technologies and development tools as well as those associated with Microsoft desktop products. Knowledge and experience of at least one formal system development methodology.
•Ability to write and review documentation for use in IS department. Good written, verbal and interpersonal skills and the ability to interface with end users and explain technical issues in plain English are essential.
•Maintain up to date knowledge of developing technologies and explain and debate where these might benefit the firm.
•Typically the successful candidate will have at least entry level Business Analysis qualification with a wide knowledge and experience of systems analysis and development.
•Degree, relevant professional qualification or significant relevant experience
•Experience in the following systems considered desirable although not essential (list is non-exhaustive):◦Legal business support software, eg practice management systems, digital dictation, document comparison
◦Document management system, preferably Interwoven
◦Microsoft Office
◦IIS and web development
◦Windows OS server and workstation
◦Microsoft Exchange
◦Browsers
◦SCCM
◦Active Directory

•Essential to have:

Proven experience of at least three of the following
• PHP
•ASP.NET
•VBA
•VBA Scripting
•VisualBasic.Net/C#.NET
•Transact SQL/VMWare and/or Citrix
•HTML

Person specification:
•Ability to prioritise work effectively and meet deadlines
•Good communication skills both oral and written
•A strong team player
•Ability to use initiative
•A positive and proactive attitude
•Flexibility and commitment
•Gravitas and credibility
•An ability to work without direct supervision where necessary
•Ability to proactively recommend improvements and refinements
•Drive and enthusiasm
•Strength of character and/or robustness
•A self-starter
•Strong attention to detail with a methodical and logical approach
•Common sense
•Strong client focus
•Good humour
•Polite and professional manner

As part of our firm recruitment policy our candidates are subject to employment screening background checks. These checks include personal details, education and employment history, professional qualifications and credit and criminal checks as appropriate.