Legal Helpline Advisors

Legal Helpline Advisors 

RAC are continuing to grow and develop and as a result we are looking for experienced Legal Helpline Advisors to provide initial legal advice by telephone.

Role Purpose:

• To provide accurate initial legal advice by telephone and /or in writing on all areas of private law
• Deliver accurate policy application and guidance to all clients, colleagues and partners on all products/policies provided by and/or serviced by RAC LS.
• Deal with complaints, and escalated queries as per department process.

You`ll be customer focused with excellent interpersonal and influencing skills to feel and understand our client`s issues and offer positive resolutions on the phone, including policy application and guidance on all products/policies provided by and/or serviced by RAC Legal Services.

As well as holding a strong academic background, you will be able to demonstrate expertise in providing advice in contract (inc insurance, consumer), Civil Litigation, Tort (negligence/nuisance), and personal injury. In addition, you should have a strong working knowledge in at least 2 specialist fields Employment - Private. Property - Private, Family, Wills & Probate, Private Client, or Education.

Essential Qualifications /skills:

LLB, post graduate qualification of LLM, LPC/LSF or BVC and/or equivalent legal/insurance experience.

Desirable Skills:

Experience of working in a customer facing environment or call centre

As Britain`s longest standing motoring organisation, we have been rescuing motorists and championing their rights for the last 117 years.
With our breakdown, insurance, online retail, car purchase, approved garage offerings and now Telematics, we are a one-stop shop for the nation`s motorists. It`s an exciting time to join this iconic brand.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Negotiable (dependent on experience) from £18,000 - £25,000