Debt Collection Advisor - Mortgage Arrears

MORTGAGE ARREARS SPECIALIST – DEBT COLLECTION ADVISOR -  MANCHESTER CITY CENTRE – FULL TIME

My client is currently looking to recruit an experienced debt collection advisor for a Manchester City Centre firm. This is a telephone based role will be to provide technical and practical support in dealing with the rehabilitation of customers in mortgage arrears.

The successful candidate will be maximising the rehabilitation of mortgage accounts and collection of overdue debt, providing professional and informative primary point of contact for all customers, clients & third parties whilst maintaining the highest level of customer service.


 Main duties include:

• Ensuring rehabilitation targets are met and/or exceeded effectively and in line with client service levels, court processes and internal expectations.
• To process inbound and outbound calls, contacting customers with overdue accounts to negotiate prompt payment and rehabilitate accounts within defined timescales.
• To record all customer contact accurately on the collections system and update client systems where appropriate.
• Answer customer queries and, where appropriate, refer them for free money advice or independent legal advice
• Provide assistance to other colleagues within the department as and when required.
• Ensure all work undertaken is in line with internal and client service level agreements.
• Treat all customers fairly, professionally and act within legislation, compliance and codes of practice.
• Accept and request guidance tuition and training on the methodology of work, utilisation of computer systems and other assistance at work.