Reception Team Leader

Location
Birmingham, West Midlands
Salary
£20,000 - £22,000
Posted
04 Oct 2016
Closes
25 Oct 2016
Ref
TL/OP11703
Job Title
Administration
Contract Type
Permanent
Hours
Full Time

A national firm in Birmingham requires an experienced Reception Team Leader to join the Operations department.

Duties and responsibilities

  • Ensuring a high standard of client service with optimum efficiency when responding to calls and other correspondence
  • Training reception staff, managing their development and keeping them updated on firm news
  • Performance reviews, staff rotas, management of annual leave etc.
  • Upkeep and management / booking of meeting rooms
  • Maintaining stock in meeting rooms and kitchen area
  • Assisting with special projects as required by other teams within the firm or by its clients
  • Opening, closing and other day-to-day reception tasks

Requirements

  • Administrative and/or reception experience, with at least 6 months' experience gained in a managerial capacity
  • Previous experience working in a professional services or hospitality environment would be advantageous, but is not essential