Personal Injury Claims Handler

Dependent on experience
06 Oct 2016
03 Nov 2016
Job Title
Claims Handler
Practice Area
Personal Injury
Contract Type
Full Time

We are recruiting for a PI Claims Handler for a Liverpool based legal firm.


This role requires:

• Minimum of two years PI claims handling experience within an insurer or legal environment in either motor/EL/PL disciplines • Excellent communication skills • Ability to effectively manage a high work load of both PI and Non PI claims/Incidents • Good IT skills are essential.

Key responsibilities for the role of the PI Claims Handler are split into four distinct areas:-

Client Service

• Act as client point of contact. • Report successes/defeats. • Establish effective rapport with client. • Attend regular depot/Op-Co meetings. • Identify and improve areas of potential weakness

Case Handling –

• Avoidance of unnecessary litigation. • Completion of 90 day review within 5 days of allocation. • Report all incidents involving vulnerable parties and of a potentially serious/costly nature as detailed in the (TPG). • Reserve in accordance with the (TPG)

IRF / Post action –

• IRF – review and update within 48 hours of allocation • All letters / e-mails to be dealt with in line with CPR or MOJ guidelines, whichever is appropriate. • Letters where financial impact – within 5 days • All other post – within 10 days • Summons – within 24 hours

Figtree –

• Reserves to be allocated on “most likely outcome” at all times • All system information to be input & updated as required. • Proactive use of Figtree notes / letters and diary system.


• Maintain and report where appropriate accurate unit data • Report accurate weekly incoming and outstanding postal figures • Report outstanding diary events

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