First Response Advisor

We are currently recruiting for a First Response Advisor to work in the Travel Department of our clients firm in Liverpool.

To engage in first contact with potential clients looking to pursue a claim for holiday illness/injury, explaining the legal process whilst maintaining professionalism and client care.

Key tasks will include,

• Securing and recording accurately mandatory information required for the purpose of the letter of claim and running of the case • To strictly follow our in-house vetting criteria • To accurately identify and record funding requirements and make pro-active enquiries to identify BTE if so required. • Delivering results through the achievement of personal targets • The ability to deal with various different sources of work and keep a detailed note of each • To prioritise and organise workload to follow up tasks with efficiency. • To advise potential clients of each stage of the initial process. • To correspond with CMCs • To maintain client conversion and prevent loss. • To identify reason for closure and overcome objections. • To offer advice and guidance to clients who are unsure of the claims process. • To generate good rapport with clients to optimize call. • To be available to take/receive calls • Early identification of any potential issues i.e not a package, insufficient evidence • Secure full details of witnesses to fully complete witness questionnaires. • Ensure Data Protection is adhered to on all calls & paper submissions. • Ensure compliance is adhered to, as per the specific call requirements. • To use negotiation tactics to guarantee client stability/reliability. • To maintain company reputation and image. • To offer advice on funding. • To explain the next stages of a claim. • To recover retainers/documents reducing competition intervention. • To update and manage a comprehensive and detailed claims spreadsheet • Provide a daily update to the Head of Department