Trainer / Coach

My client is currently looking to recruit an experienced Trainer / Coach to join their Manchester City Centre based debt recovery agency to ensure that our employees have the skills, knowledge and expertise needed to discharge the responsibilities of the employee's role. This includes achieving a good standard of ethical behaviour.

 

The role of the Trainer will be to support all induction and role based training activities ensuring that all employees leave training with a complete understanding of their role and the necessary skills and knowledge required to fulfil their role.

• Ensure that employees' training needs are assessed at the outset of employment and at regular intervals (including if their role changes) thereafter.
• The role is to review complete end to end people processes across the firm
• Provide appropriate training and support to employees to ensure that any relevant training and development needs are satisfied.
• Manage and maintain the firms e-Learning programme, including content creation and role based knowledge assessments
• Creation and delivery of all other training materials to satisfy client, regulatory and business needs.
• The role will involve providing support to new starters, supporting Team Leaders in measuring the performance of frontline staff.
• In addition to the above, the Trainer may be required to carry out any other reasonable requests or ad hoc business activities as required.
• The role will work closely with the management teams to ensure training standards are achieved and business objectives met. The role will involve contact and liaison with key internal stakeholders from all areas of the business as well as client relationship, operations and audit teams

 

Requirements

• Working in an FCA regulated environment.
• Currently occupy a similar level role with a minimum of 2 years training/coaching experience
• Working with internal stake holders
• Managing client relationships.
• Confident individual with natural influencing and interpersonal skills.
• Passionate about their role and with a strong drive to succeed
• Excellent communication skills, both written & oral, comfortable interacting (communicating) at all levels.
• Professional with clear integrity of approach.
• Passionate about providing high standards of customer and client service