HR Service Delivery and Operations Manager 6 Month FTC
- Recruiter
- Lewis Bear Recruitment
- Location
- London (Central), London (Greater)
- Salary
- £65,000 - £75,000
- Posted
- 22 Mar 2017
- Closes
- 19 Apr 2017
- Job Title
- Human Resources
- Contract Type
- Contract
- Hours
- Full Time
Our client, leading consultancy business require a HR Service Delivery and Operations Manager on a 6-Month FTC. The firm is investing in its EMEA HR team to enable it to deliver a world class service to its internal clients. This role is critical in helping to drive change across the HR transactional processes in EMEA.
Reporting jointly to the EMEA HR Director and the Manager of HR Services in the US and other relevant stakeholders in the Corporate team in EMEA, the HR Service Delivery and Operations Manager will be responsible for project managing a process improvement programme across the daily transactional needs of the Firms HR business partners, employees, and managers.
The HR Service Delivery and Operations Manager will have responsibility for overseeing and recommending efficiencies and improvements in process and procedure for the employee experience and our HR activities including:
- New hires.
- Leavers.
- Payroll.
- Employment/Organisational Data changes.
- Relocation and expatriate administration.
- Other processes related to HR policies and compliance.
The Service Delivery and Operations Manager will also provide management oversight to a small team of HR Associates, hold the team accountable to delivering HR services in a timely and accurate manner [within set service level agreements (SLAs) they have implemented] and have a strong client service focused approach to service delivery. Additionally, the manager will work with the Manager of the HR Service Centre in the US and others to embed the responsibilities of the team within a new Global Shared Services Centre.
This exciting new position is a ground level opportunity to help transform and scale the Firms HR function to meet the demands of its rapidly growing and highly diversified businesses in EMEA. Your success will hinge on your ability to collaborate with multiple stakeholders and influence them to achieve results.
Key Responsibilities:
- Manage the team of Associates to execute daily HRIS data processing requests from internal clients including HR colleagues, business leaders and employees.
- In alignment with existing global processes, document, streamline, and automate HR policies, processes and procedures across EMEA and make recommendations for process improvement.
- Manage the employee on-boarding system and caseload to ensure business segment hiring needs are met by tracking employee information, forms, and ensuring contracts are distributed, signed, and returned.
- Work with region and segment HR and Global Mobility on matters concerning immigration, visa applications/renewals, international assignments, and other global mobility concerns.
- Update and maintain content of an HR knowledgebase to ensure policy changes, process changes, and plan changes are kept current.
- Ensure client questions and requests are addressed and responded to in a timely and accurate manner.
- Responsible for the development of the HR Associate team to ensure the advice given is up to date and in line with business needs.
- Working with the US Shared Services Centre Manager to develop performance metrics to be able to measure and report performance metrics to HR Leadership.
- Review and confirm the annual compensation data updates and related system changes.
- Provide analytical support for and manage HR responses to compliance auditing efforts.
- Maintain compliance with all relevant employment laws.
- Work closely with the US HR Shared Service Centre manager to document processes and transition routine administrative work to the US HR Service Centre team.
Education and Qualifications:
- Bachelor’s degree in a related field.
- CIPD qualified.
Skills and Competencies:
- Proven ability to manage HR projects independently and to leverage contributions of other team members to accomplish projects.
- Superior attention to detail and ability to multi-task in a highly dynamic environment while managing multiple team member workloads to meet deadlines.
- Ability to independently solve problems and make recommendations to remediate issues.
- Continuous improvement mindset and a passion for measuring results through data and metrics a must.
- Ability to process HRIS events, run reports and interpret/analyse data outputs.
- Strong team player with demonstrable leadership skills.
- Ability to actively promote change.
- Highly proficient with Microsoft Word, Excel, PowerPoint, and Visio.
Experience:
- Substantial experience in an HR shared services role or operations role, with demonstrable experience project managing and people managing a team.
- Experience across HR operations, processes and systems and HR shared services operations in a multi-country environment.
- Strong preference for candidates who have come from an internal HR shared services role or an HR professional services environment.
- Demonstrable experience with process improvement is key.
- Experience with PeopleSoft HRMS, version 8.9 or later is desirable.