Senior Manager

Senior Manager, Document Review Services - London 

Job Description:

The Manager of Document Review Services provides operational and project level oversight for duties associated with the Document Review facility in London including assisting the Senior Director with the following:

1) fulfilment of substantive, operational requirements to meet client needs,

2) management of facilities to provide an environment suitable for effective, quality reviews, and

3) management of the project management teams.

Substantive Responsibilities:

• Serves as the key point of contact among the document review team, electronic discovery team and outside counsel as appropriate on assigned projects.
• Assists in developing and performing training for other Project Managers and reviewers.
• Manages the review process from inception through production.
• Assists in operations needs for the Document Review offices.
• Monitors reviewer accuracy and productivity.
• Continually assess review and search protocols to drive greater quality and efficiency in reviews.
• Direct communication with clients during project kick off phase and throughout reviews as appropriate.
• Provide client-facing support to the Sales and Marketing team in representing Document Review business operations and facilities.

Administrative Responsibilities:

• Effectively fulfil recruiting/staffing needs for review projects (with assistance from recruiting team).
• Build a strong, diverse pool of known, trusted and dependable contract lawyers in the European market.
• Ensure consistent and efficient administration of day to day office operations.
• Provide oversight of time entry and collection process ensuring timeliness and accuracy of data.
• Provide accurate verification and approval of monthly invoices.
• Monitor project work schedules and office utilization to ensure maximization of space and operations.

Qualifications:

• Prior litigation practice or litigation support experience at prominent law firm or corporation, including oversight/management of large scale document review projects.
• Experience (5+ years) in litigation discovery, with a focus on electronic discovery.
• Previous legal qualification and practice in at least one Jurisdiction required.
• Extensive experience with various technology platforms involved in document review, as well as with “review accelerators” and “technology assisted review” software and process.
• Strong written and verbal communication skills.
• Strong planning and organising skills.
• Successful experience as a manager of people.
• Ability to multi-task, wear many hats and perform in a fast paced environment.
• Excellent administrative and computer skills.

Leadership Competencies

• Integrity -- Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
• Client Focus -- Takes action with the clients, both internal and external and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
• Results Driven - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
• Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behaviour in others; demonstrates willingness to take calculated risks to achieve business goals.
• Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!