IT Manager

A highly regarded US Law Firm currently has an excellent opportunity for an IT Manager to manage the performance and service delivery of technology business services to the London office. This is a standalone role in London which is busy and varied and which would best suit a hands on IT professional.

The role will involve but not be limited to: Troubleshooting software and hardware systems; 2nd/3rd line technical support; Technical support of client/server applications; Remote assistance; Keeping abreast of new products, and software updates; Ensuring compliance with security, disaster recovery and risk management policies and processes; Delivery of end-user training; Install and maintain desktops, laptops, smart phones, tablets, printers etc.; Troubleshooting and diagnosing computer, Cisco IP phone, printer, software, and network connectivity problems; New joiner inductions; Supporting audio/video conferencing; Budgeting and other duties as required. The IT Manager should be proficient with MS Office 2010, ServiceNow, XEN/Citrix, VMWare VDI, iManage/Interwoven, SCCM and Bomgar Remote, eFax, audio/video equipment, smart phones, tablets and other mobile devices.

Hands on experience with System Support, troubleshooting, repair, and maintenance of desktop/laptop software/hardware and basic knowledge of MS Windows7 administrative/support tools, Active Directory, LAN/WAN/WLAN, TCP/IP, DHCP, DNS, Cisco VPN and XEN/Citrix is preferred.

If you feel you meet the above requirements and are highly proactive with excellent analytical and technical skills with an aptitude for detail and knowledge of desktop support in a Windows7/MSOffice 2010 networked environment, please contact us for further details.