CRM Manager

Job content:

Overall
·Acting as Account Manager to a number of key accounts which includes:

CRM
·Supporting BDMs in implementing best practice CRM and acting as a coach/consultant where appropriate

Client feedback
·Taking a lead in ensuring that client feedback is ingrained in the firm’s culture
·Ensuring that any specific points are actioned and reported back to the client
·Working with the P&D team to ensure that any training and development issues are followed up

Client service
·Developing best practice policies and processes for delivering client service across the firm
·Working closely with the BDMs to ensure the delivery of excellent client service
·Developing strong relationships with partners – positioned as an expert in client service delivery

CRM system (Spark)
Ensuring that the contacts for the specified clients are maintained

Skills and knowledge required:

·Ability to motivate and influence at all levels of the organisation
·Thorough understanding of business/commerce and strong interest in customer service
·Strong communication skills, both written and verbal
·Well versed in evaluation techniques
·Resilient under criticism, able to work effectively under pressure, calm in crisis
·PC literate - Intermediate Word, Excel and PowerPoint
·Interest in working within a legal environment
·Team player
·Ability to operate at the highest levels with credibility
·Assertive but willing to compromise
·Strong management skills

Experience required:

·Graduate or similar
·Strong experience of Marketing practices
·Good client development experience
·Experience of working on key account programmes


Working hours: Monday to Friday, 9.30am to 5.30pm

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