EMEA Server Operations Supervisor

The firm:

Mayer Brown is an international provider of legal services to leading industrial and commercial companies. Our client base includes many of the FTSE 100 and Fortune 500 companies together with other global leaders in industries including manufacturing, banking, insurance, telecommunications, IT, industrials, energy, construction, professional services, pharmaceuticals and chemicals.

Our international practice spans the breadth of services required by financial institutions and corporations around the world. It includes merger and acquisition transactions, insolvency and restructuring, real estate, intellectual property, employment, pensions, technology licensing, foreign trade, tax planning, insurance, litigation, project and other structured finance, debt restructuring, securitisation, investment funds, securities offerings, privatisation transactions and joint ventures.

Our culture drives us to focus exclusively on our clients and the industries in which they operate so that we can deliver relevant and practical legal solutions efficiently. As a firm we have put in place a rigorous approach to account management, which applies at both a global and local office level. The programme involves a cross-practice team of partners meeting regularly and dedicating significant time to discuss our management of each client relationship, and processes to help us learn more about our clients and understand their industries to support these meetings.

As one of the largest law firms in the world, we offer clients the experience of more than 1,500 lawyers on-the-ground in 15 locations throughout the Americas, Europe and Asia Pacific, who advise clients on projects and transactions spanning the globe. Our team of more than 300 lawyers in London provides a full service presence working together with its US, European, and Asian teams to provide clients with complete representation on local and multi-jurisdictional matters alike. While our lawyers primarily practice English law, many are also qualified in the United States and other jurisdictions.

Mayer Brown takes pro bono work and social responsibility seriously. In the London office, more than a quarter of our people are involved in pro bono and community service projects over the course of any year, and we have been recognised locally and internationally for our achievements in this area. We also recognise our responsibilities as a leading global law firm and we encourage applicants from all backgrounds to promote diversity within the firm.

Mayer Brown is a combination of two limited liability partnerships: one named Mayer Brown International LLP, incorporated in England; and one named Mayer Brown LLP, established in Illinois, USA. The firm also has a trade consulting office in China and independent alliances with leading law firms Tonucci & Partners in Italy, Ramón & Cajal in Spain and Jáuregui, Navarette y Nader in Mexico.


Duties:

The following list is illustrative:
• Develop a global team capable of maintaining a high level of responsiveness to meet the needs of our customer calls and inquiries.
• Liaise between Firm management, sponsors, users and other IS personnel to communicate issues regarding overall operations status, operations strategy and plans.
• Where appropriate, attend user groups independently or with senior managers.
• Monitor Service Level Agreements and make recommendations of how improvements can be made.
• Responsible for the evaluation of relevant new products deemed to be appropriate to the Firm’s business.
• Make recommendations to improve the use of all Mayer Brown products/applications.
• Responsible for ensuring preventative maintenance in your field of expertise is regularly planned and implemented.
• Electronic Mail - manage email communications for the Firm’s global operations.
Monitor, maintain and support all computer systems employed by the Firm.
• Documentation – manage documentation of equipment for the Firm’s EMEA operations.
• Hardware/Software Support – technical liaison to the Hardware/Software Vendors for resolving hardware/software issues for the Firm’s EMEA operations.
• Enforce how equipment is built, tested and installed and business continuity plans are created for areas of their responsibility.
• Network – manage monitor and troubleshoot the network infrastructure for the Firm’s EMEA operation.
• Work with the IS management and staff to integrate and continually evolve operations program/project management methods and practices. Anticipate and mobilize departmental resources needed to accomplish project results.
• As required, participate in the development of RFP/RFI documentation for vendor selection. Oversee the development, analysis and recommendation of vendors based on prioritized evaluation criteria. Create and manage strategic vendor relationships. Monitor overall plan, progress and implement contingencies to meet changing project and resource needs.
• Responsible for ensuring all appropriate hardware is built, configured and maintained in accordance with manufacturers’ guidelines and Firm standards.
• Ensure that all quality assurance practices are adhered to.
Responsible for ensuring that risk assessments are made before all changes take place.
• Ensure a good proactive working relationship is maintained between your team and other teams within the IS Department and the users.
• Ensure all downtime, regular preventative maintenance, security patch updates and software upgrades are communicated to all teams.
• Responsible for ensuring your team complies with the IS Department’s change request system.
• Responsible for the management of all assigned projects and operational sections of the annual budget.
• Ensure overall relevant server and telecommunications software licensing compliance is accurate and current.
• Review/define positions in your area of responsibility and where appropriate, interview and recruit required staff (working closely with your direct reporting line manager).
• Participate in appraisal/reviews, performance management and grievance guidance, if required.

Personal Profile:

• Proven ability to work under pressure and meet strict deadlines.
• Strong understanding of project management principles.
• Strong leadership and organisational skills and thorough by nature.
• Excellent written and oral communication skills and a keen level of attention to detail.
• Must be client focused with the ability to develop good relationships.

Technical Abilities:

• 5+ years of working with Microsoft applications.
• 5+ years of server, user and network administration.
• 2+ years of project planning, implementation and management.
• 2+ years of supervising systems analysts and technicians in networking, server and PC hardware, software, printing and troubleshooting methodology.

Qualifications:

• Batchelor’s degree in the field of computer science or information systems.
• Good working knowledge of ITIL Certification for Operational Procedures.
• Experienced or qualified in HP Server build

Salary:

Market rate – commensurate with experience.

Hours:

Monday – Friday 9.30am – 5.30pm with flexibility in accordance with the needs of the business.

If you would like to apply for this position, simply fill out your details here, enter your name in our reply box, attach a copy of your CV and click on the button to submit.

Alternatively, please apply for this position using the details below.
To apply for this vacancy, please contact:

Michelle Stern
Recruitment Officer
Mayer Brown
11 Pilgrim Street
London EC4V 6RW

Email your CV by clicking on the following link: ntufsoAnbzfscspxo/dpn
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