Server Operations Analyst III

The firm:

Mayer Brown is an international provider of legal services to leading industrial and commercial companies. Our client base includes many of the FTSE 100 and Fortune 500 companies together with other global leaders in industries including manufacturing, banking, insurance, telecommunications, IT, industrials, energy, construction, professional services, pharmaceuticals and chemicals.

Our international practice spans the breadth of services required by financial institutions and corporations around the world. It includes merger and acquisition transactions, insolvency and restructuring, real estate, intellectual property, employment, pensions, technology licensing, foreign trade, tax planning, insurance, litigation, project and other structured finance, debt restructuring, securitisation, investment funds, securities offerings, privatisation transactions and joint ventures.

Our culture drives us to focus exclusively on our clients and the industries in which they operate so that we can deliver relevant and practical legal solutions efficiently. As a firm we have put in place a rigorous approach to account management, which applies at both a global and local office level. The programme involves a cross-practice team of partners meeting regularly and dedicating significant time to discuss our management of each client relationship, and processes to help us learn more about our clients and understand their industries to support these meetings.

As one of the largest law firms in the world, we offer clients the experience of more than 1,500 lawyers on-the-ground in 15 locations throughout the Americas, Europe and Asia Pacific, who advise clients on projects and transactions spanning the globe. Our team of more than 300 lawyers in London provides a full service presence working together with its US, European, and Asian teams to provide clients with complete representation on local and multi-jurisdictional matters alike. While our lawyers primarily practice English law, many are also qualified in the United States and other jurisdictions.

Mayer Brown takes pro bono work and social responsibility seriously. In the London office, more than a quarter of our people are involved in pro bono and community service projects over the course of any year, and we have been recognised locally and internationally for our achievements in this area. We also recognise our responsibilities as a leading global law firm and we encourage applicants from all backgrounds to promote diversity within the firm.

Mayer Brown is a combination of two limited liability partnerships: one named Mayer Brown International LLP, incorporated in England; and one named Mayer Brown LLP, established in Illinois, USA. The firm also has a trade consulting office in China and independent alliances with leading law firms Tonucci & Partners in Italy, Ramón & Cajal in Spain and Jáuregui, Navarette y Nader in Mexico.


Duties:

The following list is illustrative:

• Ensure continued uninterrupted service through identification and problem resolution in a client/server environment.
• Confer with software systems engineers in the event errors require a change of instructions or sequence of operations.
• Perform relevant telephone and desk side support to all staff on all hardware and software platforms supported by the Firm.
• As required, liaise between Firm management, sponsors, users and other IS personnel to communicate issues regarding overall operations status and strategy.
• Where appropriate, attend user groups independently or with senior managers and make recommendations of how improvements can be made.
• Day-to-day operation of the back office computer system in the office.
• Maintain Firm standard setup for all hardware.
• Maintain good working knowledge of all Firm owned application software.
• Evaluation of new products/applications deemed to be appropriate to the Firm’s business.
• Ensure preventative maintenance in your field of expertise is regularly planned and implemented.
• Work with IS management and staff to integrate and continually evolve operations program/project management methods and practices.
• As required, participate in the development of RFP/RFI documentation for vendor selection.
• Contribute to the development, analysis and recommendation of vendors based on prioritized evaluation criteria.
• Create and manage strategic vendor relationships.
• Adhere to all IS and user quality assurance practices.
• Ensure all appropriate hardware and software is configured in accordance with manufacturers’ guidelines.
• Ensure that risk assessments are made before all changes take place.
• Participate in a good proactive working relationship between your team and other teams within the IS Department and the users.
• Communicate all downtime, regular preventative maintenance, security patch updates and software upgrades to all relevant teams.
• Comply with the IS Department’s change request system.
• Ensure overall server software licensing compliance is accurate and current.
• Maintain accurate, complete and up-to date inventory records detailing all hardware owned by the Firm.
• Timely preparation of documentation in a detailed professional electronic format. This documentation must be able to guide other individuals in completing or duplicating procedures undertaken within a project.

Personal Specifications:

• Proven ability to work under pressure and meet strict deadlines.
• Organisational skills and thorough by nature.
• Excellent written and oral communication skills and a keen level of attention to detail.
• Must be client focused with the ability to develop good relationships.
• Ability to communicate with end users, including Partners, in a calm, professional manner and explain progress on technical issues to non-technical people.

Experience Required:

• 5+ years of working with Microsoft applications (Windows 2000/2003 Server & Advanced Server, MS clustering, Office XP).
• Experience of configuring and troubleshooting miscellaneous software packages e.g. Sophos, McAfee, VMWare, RSA ACE, Backup Exec.
• 5+years of server hardware, including HP Proliant range, external drive arrays, SCSI, HP blade servers, tape drives.
• (Desirable) Experience of configuring enterprise backup software such as CommVault and TSM.
• (Desirable) Experience of EMC SAN products e.g. Symmetrix.
• 5+years of general networking (Full OSI model) including good understanding of Ethernet, TCP/IP protocol suite, DNS, DHCP.
• 2 years’ working with network hardware, data switches and routers, telecommunications protocols and standards, data infrastructure tools and services.
• Requires strong knowledge of server and desktop processing/operating systems that enables them to work at the highest level of all computer operations phases
• Competent to handle complex problems concerning systems operations

Commercial Skills:

• 5 years’ related work experience preferably in professional services.
• Excellent understanding of the Firm’s goals and objectives.
• Ability to conduct and direct research into IS issues and products as required.
• Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritise and execute tasks in a high-pressure environment.

Qualifications:

• Batchelor’s degree in the field of computer science or information systems.

Salary:

Market rate – commensurate with experience.

Hours:

Monday – Friday 9.30am – 5.30pm with flexibility in accordance with the needs of the business.

If you would like to apply for this position, simply fill out your details here, enter your name in our reply box, attach a copy of your CV and click on the button to submit.

Alternatively, please apply for this position using the details below.
To apply for this vacancy, please contact:

Michelle Stern
Recruitment Officer
Mayer Brown
11 Pilgrim Street
London EC4V 6RW

Email your CV by clicking on the following link: ntufsoAnbzfscspxo/dpn
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