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Desktop Support/ IT Trainer 40k
Basic job- Recruiter
- Legal Leap Recruitment Ltd
- Salary
- From £37,000 to £40,000 per year + plus exc bens
- Location
- London
- Job term
- Permanent
- Job hours
- Full time
A highly prestigious law firm near Victorai is looking to to recruit an IT Training and Helpdesk Analyst to join the three strong IT department who support the 100 fee earners and 75 support staff based in London.
You will be responsible for delivering training to new and existing staff on the firm’s various information systems through classroom sessions, group demonstrations and one-to-one coaching.
You will also be responsible for taking and resolving helpdesk calls, escalating issues to colleagues or third party suppliers as appropriate.
Your duties and responsibilities will include (but not be limited to):
• To ensure that the Helpdesk phone and mailbox are monitored and calls updated in the Helpdesk mailbox.
• To provide prompt and effective first line support and troubleshooting to users requiring the assistance of the IT Department.
• To assign support problems to relevant individuals for further action or where escalation is required.
• To follow up outstanding support calls.
• To help manage the various user directories (e.g. Exchange, Active Directory, Docs, Voicemail, phone system, etc) being jointly responsible for adding and deleting users to and from the system.
• To provide in-house IT training for all new employees.
• To evaluate and provide on-going IT training for existing employees.
• To design and implement an IT Training programme for all new software being rolled out to the firm, using external suppliers where appropriate, producing clear documentation and recommendations on users’ training needs and best practice.
• To keep all IT Training courseware up to date.
• To identify where additional training is required, get feedback on training provided and provide the opportunity for users to raise IT related issues.
• To maintain records of training attended and draw up individual training plans.
• To organise and co-ordinate the use of external training resources when needed.
• Promote the use of existing software and identify ways its use can be improved.
• To support the production of mail merges to printing stage.
• To assist in the duplication of electronic records on CD/DVD media.
• To carry out any other suitable project work allocated by the Head of IT.
You will ideally have a background within a law firm and will have experience in:
Docs Open, Microsoft Word, Excel, PowerPoint, MS Outlook, Elite Enterprise, Carpe Diem, Deltaview, Internet Explorer, Oyez Forms and HubbardOne.
You will be service delivery oriented and able to work effectively in a dynamic and fast paced environment.
If you fit this criteria, please send you Cv for immediate interview.
Legal Leap Recruitment....moving forward in law
- Contact
- Heather Cockbain
- Posted
- Reference
- HJc65674656
Applied
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IT Support Analyst
Basic job- Recruiter
- Career Legal (Patents & Trademarks)
- Salary
- From £42,000 to £45,000 per year
- Location
- London
- Job term
- Permanent
- Job hours
- Full time
IT Support Analyst – c£42-45000
Liverpool St, London
City Based Professional services firm at Liverpool street now seek an IT Support Analyst to join the IT team supporting 100 staff.
The post-holder will take a lead role in the administration of the firm’s MS Active Directory and Exchange infrastructure. Working in a small team comprising the IT Manager, Assistant IT Manager (Support) and Assistant IT Manager(Technical), he/she will also assist with desktop support, systems maintenance and administration, development of Document Management system and potentially including a role in the development and planning of other new IT systems.
Key Responsibilities
As well as the administration of Active Directory and Exchange, the Support Analyst will assist in the following areas of work:
- Management, operational effectiveness and data security of the firm’s computer systems, data networks, telecommunications systems, audio-visual facilities and electronic office equipment (e.g. photocopiers, fax machines and dictation systems);
- Desktop support to the firm’s IT user base;
- Input on new systems developments which could enhance the operational effectiveness and efficiency of the firm;
- Systems administration of the firm’s network systems and components;
- Undertaking the tasks of any other member of the IT Department where required to do so by reason of staff absence or in an emergency.
Person Specification
The post-holder will have effective interpersonal skills and strong organisational abilities. He or she will also have a real interest in the subject and be proactive in suggesting how IT can be used to improve/ enhance the effectiveness of business functions within the firm. He/she will need a collaborative style and be able to work as an effective team member: candidates will be expected to demonstrate their skills in these areas at interview. The following skills, experience and attributes are also required:
To apply for this position please email Joe Neilson at Career legal Ltd [contact details removed]
Important Notice
It is Career Legal’s policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.
Career Legal is a Recruitment Agency and is advertising this permanent vacancy on behalf of one of its Clients.
- Contact
- Joe Neilson
- Posted
- Reference
- 101294
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