Quality Assurance Analyst

This international law firm works from over 20 global offices, their work is cross-border, high profile and complex. They work across many business area including; insurance, energy, corporate and dispute resolution. 

They are now looking to hire a Quality Assurance Analyst to join the Finance department. The purpose of this role is to complete file reviews to ensure they are in line with SLAs. 

Responsibilities

Complete Client file reviews to monitor adherence to SLA's and internal performance standards 

Produce audit performance reports, identifying areas for improvements 

Work with Partners to deliver feedback to fee earners 

Track the completion of remedial action and ensure the actions are effective 

Engage with team project work, to include designing and delivering training

Ensure SLAs are reviewed within QAT

Develop the efficiency of systems in extracting data, for ease of production of audit reports

Provide quality audit data and information for pitch documents

Review and prepare files for Client audits 

Manage all ad hoc audit requests from QA Managers 

Candidate Profile

The successful candidate will have excellent knowledge of insurance litigation processes 

Experience within an insurance claims related environment, ideally within legal services

Proven audit and technical skills; Demonstrable success in managing audit processes 

Ability to manage more than one project at a time

Strong consulting, influencing and communication skills 

Important Notice

It is Career Legal’s policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.

Career Legal is a Recruitment Agency and is advertising this permanent vacancy on behalf of one of its clients.