Skip to main content

How to Build a Thriving Workplace Culture: The Role of Legal HR

Written by: Evie Courtier
Published on: 13 Jun 2024


A human resources (HR) manager plays a crucial role in a law firm, aiding the management of the workforce, ensuring compliance with employment law and supporting the overall running of the firm with recruitment, employee relations and professional development.

The role of HR is vital in nurturing a thriving workplace culture. As an human resources professional, your job extends beyond administrative tasks to shaping the ethos of the firm. Whether you're starting out in the world of HR, looking to transfer to a dedicated legal HR role, or seeking a step up, we’ve got the strategies and practices to help you build a captivating workplace culture within a law firm.

Understanding the unique environment of law firms

The first step of any aspiring legal human resources advisor is to understand the environment in which law firms operate. Law firms present distinct cultures and operational modes, combining high-pressure environments with strong client demands, and the need for precision across legal work. With high pressure, comes ameliorated stress levels - understanding this environment and how to manage it is the first step towards building a supportive workplace culture.

Recruitment: finding the right fit

Recruitment in law firms is not just about filling positions; it’s about finding individuals who align with the firm’s values and culture. As an HR professional, it’s important to focus on:


Cultural fit: beyond skills and qualifications, assess how well candidates align with the firm’s culture. This can be evaluated through behavioural interviews and situational judgement tests.


Diversity and inclusion: a diverse workforce brings varied perspectives and ideas, beneficial for both problem-solving and innovation.


Onboarding: a thorough onboarding process helps new hires acclimate to the firm’s culture quickly. Include mentorship programs where experienced employees guide newcomers.

Employee engagement and retention

As we know, engaged employees are more productive, innovative, and loyal. Fostering engagement as an human resources coordinator requires:


Communication: maintaining open lines of communication between management and staff. Holding regular meetings, feedback sessions, and presenting an open-door policy.


Recognition programs: recognise and reward employees’ hard work and achievements. This could be through formal awards such as the SecsintheCity PA of the Year awards celebrating the work of Legal PAs, bonuses, or simple acknowledgments in meetings.


Career development: offer continuous learning opportunities through training programs, workshops, and conferences. Encourage employees to pursue further education or certifications relevant to their roles.

Well-being programs:

Given the high-stress nature of legal work, well-being programs are essential:


Mental health support: provide access to mental health resources such as counselling services or Employee Assistance Programs (EAPs). Promote a culture where seeking help is encouraged.


Work-life balance: implement policies that support work-life balance, such as annualised working hours or remote work options. Discover our ‘Top Strategies for Work-Life Balance in the Legal Profession’ article for further aid.

Building a collaborative environment

A collaborative workplace not only boosts employee morale, it aids teamwork, idea generation, and overall productivity.

1. Team-building activities: consider team-building activities to strengthen relationships among colleagues and improve collaboration.

2. Inter-departmental projects: encourage projects that require collaboration between different departments within the firm.

3. Technology: utilise technology to facilitate collaboration, such as project management software or communication platforms like Slack or Microsoft Teams.

Leadership Development

Strong leadership is pivotal in shaping workplace culture:


Leadership training: offer training programs focused on developing leadership skills among managers and senior staff.


Mentorship programs: establish mentorship programs where junior staff can learn from experienced leaders within the firm.


Feedback mechanisms: implement systems where employees can provide feedback on leadership practices anonymously.

Fostering Innovation

In the competitive field of law it’s important to stay on top of innovation:


Encourage creativity: create an environment where employees feel safe to share innovative ideas.


Innovation labs: set up dedicated spaces or times for brainstorming sessions focused on improving processes or services.


Continuous improvement: foster a culture of continuous improvement where regular reviews of processes lead to incremental enhancements.


Apply to the latest legal HR roles on totallylegal, spanning a variety of locations and sectors from discrimination law and private client.

Upload your CV to site to get headhunted by leading legal recruiters and direct employers.

Looking to hire a legal HR professional? Advertise with us at totallylegal recruiter services.