Litigation Paralegal

Location
Manchester
Salary
Competitive
Posted
12 Oct 2016
Closes
09 Nov 2016
Ref
120200 - GT
Contact
Gemma Taylor
Job Title
Paralegal
Practice Area
Litigation
Contract Type
Permanent
Hours
Full Time
An excellent opportunity has arisen for an experienced Legal Administration Assistant / Paralegal to join a Manchester City Centre based law firm assisting a team of fee earners within the financial services team. The successful candidate will have good administration skills and experience of working within a law firm either a legal administration or paralegal level.

 

The firm offer an excellent benefits, great career prospects and a friendly team environment.

 

The main purpose of the role will be to work productively and professionally, providing administration support for the contact department in a demanding environment. 
  • Supporting with all aspects of a focused debt recovery process
  • To record all customer contact accurately on the collections system and update client systems where appropriate.
  • Answer client queries and provide status updates/advice in a professional and efficient manner whether this is via email communication or verbally via the telephone.
  • Provide assistance to other colleagues and departments as and when required.
  • Ensure all work undertaken is in line with internal and client service level agreements.
  • Treat all customers fairly, professionally and act within legislation, compliance and codes of practice.
  • To action and take ownership of work presented to you.
  • Monitor and update accounts with accuracy.
  • To ensure that the companies defined processes are followed.
  • Ability to work well in different areas of the Administration & Correspondence department.
  • To maintain accurate and current customer records.
  • To make legible notes on account screen that corresponds with customer conversation, where necessary.
  • To maintain department standards on a day to day basis on number of accounts worked, and deadlines adhered to.
  • Flexible approach to work/ enjoys doing different tasks.
  • To act within legislation and codes of practice.
  • To action all post received daily on accounts.
 

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