Sales and Marketing Executive
In this role you will provide an initial service to the client via a call handling procedure to ensure that all client leads are contacted and subsequently converted where possible. You will improve the conversion rates by monitoring and reporting on the same, responding to the clients needs and updating the service procedure to ensure a program of continual improvement. You will be expected to instil confidence into the clients and create the initial client expectation and service level.
This role involves proactively taking control and managing all of the non-legal administration set up of all new enquiries and converted leads so as to facilitate the efficient delivery of the matter to the fee earner including opening and organising the file and electronic client and matter files, organising appointments via the electronic diary, updating case information, drafting initial client care documentation and liaising with the relevant fee earners/departments regarding costs and inputting the same into the case management system.
To use own initiative and take full responsibility for providing a comprehensive and seamless process for new enquiries to instruction.
Taking and distributing telephone calls and messages ensuring a coordinated and speedy response to all enquiries whilst liaising with the relevant department.
Obtaining initial data and case information and capturing the same via the systems and process defined.
Identify the key data required for each department and case type to 1. Convert the lead, 2. Ascertain all data for current market analysis and future marketing, and 3. Refer the lead for further detailed discussion to the relevant fee earner or open the file.
Record, track and follow up on new enquiries not converted at the initial contact.
Ensuring the marketing areas of the case management system are completed updated and maintained.
Produce monthly reports based on the data recorded.
Knowledge & Skills
- Good knowledge of Microsoft software and commonly used software;
- Effective and professional telephone manner;
- Client service orientated approach;
- Able to work as part of a team and on own initiative;
- Able to anticipate problems and develop solutions;
- Excellent attention to detail; sense and quality checking work of your own and others;
- Ability to display discretion and confidentiality when dealing with sensitive information;
Please contact Rachel at Douglas Scott
Rachel specialises in placing Business Support professionals within the Legal Sector. If you are not shortlisted for this vacancy, we will keep your details on file and contact you should something suitable become available.
Please contact Rachel Marshall, Legal Recruitment Consultant, to discuss the role in more detail or apply through the vacancy for immediate consideration. If you have not been contacted within five working days you should assume you have not been successful on this occasion.
Douglas Scott Legal Recruitment are a Legal Recruitment expert and the UK's leading law firms trust us with their legal vacancies. You can therefore apply for our jobs with confidence. We are a regulated Recruitment Consultancy and will discuss this role and seek your approval before submitting an application directly to the decision maker.