Personal Injury Claims Handler

ACS are currently recruiting for a Personal Injury Claims Handler based in Merseyside.

Key responsibilities for this role will include but not be limited to,

• Client Service • Case Handling • IRF/Post Action • Health & Safety • Establish effective rapport with client. • Attend regular depot/opco meetings. • Act as client point of contact. • Report successes/defeats. • Identify and improve areas of potential weakness • Report all incidents involving vulnerable parties and of a potentially serious/costly nature as detailed in the (TPG).File Allocation • Reserve in accordance with the (TPG) • IRF – review and update within 48 hours of allocation • All letters / e-mails to be dealt with in line with CPR or MOJ guidelines, whichever is appropriate. • Avoidance of unnecessary litigation. • Completion of 90 day review within 5 days of allocation. • Maintain and report where appropriate accurate unit data • Report accurate weekly incoming and outstanding postal figures • Report outstanding diary events

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: This role requires:

• Minimum of two years PI claims handling experience within an insurer or legal environment in either motor/EL/PL disciplines • Ability to effectively manage a high work load of both PI and Non PI claims/Incidents • Good IT skills are essential. • Excellent communication skills

This role is a 12 FTC 24 hours per week.