OPERATIONS TEAM LEADER 32-36k

Working for a large organisation in Canary Wharf, this new role is an administration management position supporting staff at the firm in their daily lives by ensuring through your team that they have easy access to all the knowledge and information and data they need, and giving appropriate training in its management and use. 

The chosen candidate will lead a team of about 10 Administrators whose role  is to provide incoming document management and filing and clinical records sorting services to Professional Services ensuring agreed service levels and quality targets are met

You will be an active member of the Business Support Services Department, working closely with colleagues in Case Administration Services (CAS) and Information Services (IS).

Key responsibilities

1. Supervise the day to day work of CAS Administrators and Clinical Records Team

2. Ensure the Operations team provide high quality service to the Claims and Advisory Departments, in line with service level agreements, identifying and highlighting best practice, and sharing this with team members

.3. Providing feedback to team members on team and individual performance to ensure individuals understand what is required and are performing to acceptable standards. 

4. To be the first point of contact for Claims and Advisory Team Leaders for CAS Administration activities

5. Recruitment and selection of staff as necessary

6. Conducting performance reviews for team members

7. Managing absence and ensuring appropriate HR procedures are followed

8. Reassigning team members activities in response to workload demands

9. To maintain an overview of team activities and an understanding the impact of fluctuating workflows through collection and manipulation of statistical information, in conjunction with Business Analytics

10. To respond to reported AIs 

11. To ensure that protocols for team activities are consistent and kept up to date

12. To liaise with CAS Leadership team to agree development  for Case Administration Services

13. To ensure the team are made aware of and trained as necessary for any changes to systems and protocols

14. To carry out team activities as necessary to ensure targets are met

Qualifications and experience

• Experience of supervising and developing services in an administration team, including delegation and allocation of daily work activities, training team members. 

• Familiarity with MS Office packages and ideally records/data management and filing

• Experience of providing services in a Professional Services environment 

Working hours are 9 to 5 and full benefits accompany the salary.

Please send your CV today for immediate interview.

Legal Leap Recruitment