Customer Service Advisor

An excellent opportunity has arisen for a Customer Service Adviser to join a Stockport based Personal Injury specialist firm. As a Customer Services Advisor, you will be responsible for providing outstanding customer service, ensuring all telephone calls are received promptly, handling claims with a proactive and friendly approach.

• Negotiate all heads of claim within the Service Legal Agreements
• Maintain best practice in terms of customer service
• Ensure telephone calls are answered within 10 seconds
• Sign off all phone calls in accordance with company procedure
• Ensure the efficient prioritisation of workload, resulting in a 2 day turn around
• Correspond with relevant parties via telephone, email and any other means appropriate
• Maintain post and diary on your client portfolio with agreed Key Performance Indicators (KPI’s)
• Make all liability enquiries necessary to allow settlement negotiation of customer claims is left on the best possible terms
• Handle complaints within agreed company procedures
• Identify and resolve potential fraud, repudiation and voidance
• Carry out general administration duties

 Previous call-centre experience and / or insurance experience is desirable and GCSE’S or equivalent in English and Maths.