Legal Advisor

Legal Advisor – Wills, Probate & Employment Law

Which? has been an independent consumer champion for more than 50 years. In 1976, we launched Which? Legal to put that experience and commitment to work helping consumers resolve their legal problems. We have 70,000 customers and our specialist team of expert legal advisers provide step by step telephone guidance to help them through a range of  legal issues, such as Employment Law and Wills and Probate.

We want to recruit more legal advisors to meet the needs of the ever increasing number of members to the Which? Legal service, we have also recently been given an amazing opportunity by the Solicitor's Regulation Authority which will give us the chance to improve our offerings to Which? members. We are all very excited for the future and want the right professionals to join us on this incredible journey.

Are we right for you?

A legal advisor who specialises in employment or wills and probate can start the day with providing advice to an employee who is being made redundant or to a member who wants advice about making a will with the next call being about an LPA or maternity rights  and ending the day by providing advice to a member on the TUPE regulations or the probate process. If you like the sound of the variety that the role brings and the fast paced environment, then this could be the role for you!  You'll speak with a variety of customers on a daily basis, building rapport and trust and offering expert legal advice.

This role is as much about delivering first rate customer service as it is about offering tailored legal support.

What you'll be doing

You’ll provide expert legal advice via telephone and email to our members in order to empower them in taking the next steps to resolve their matters. You'll have a support team screening the initial calls and booking appointments into your diary. You'll also have a team of Paralegals, experienced Lawyers and managers to help you as you develop in role and career in Which?.

What we expect from you

You must have experience in employment law or wills and probate. To be considered for this role, you must either:

• a qualified solicitor/barrister; or
• CILEX qualified

What we'll give you in return

Let's not be modest, our rewards package is one of the best out there. You'll get 28 days' annual leave, an interest-free season ticket loan, life assurance, and a generous pension scheme. We operate a wellbeing programme across all our sites - fancy fruit provided to the office twice a week – we do that as well!

We also have an active Social and Values Committee that organise events in and outside the office, giving you a chance to get to know other people within Which?

What else do you need to know?

• This is a full time position – 35 hrs per week
• We are looking for those with a passion for doing right by the consumer and delivering excellent customer service