Data Gatherer - International Consultancy Firm

Candidates with Financial Services, Data Entry or Customer Service experience sought for an exciting position as a Data Gatherer based in the Gatwick area

The Client:

You will be working with an international consultancy firm at a well known financial institution.

The Role:

Key Responsibilities:

• Collate data relevant to the scoped customer complaint
• Check steps required from instruction given
• Check relevant folders from robot requests and for any returns from 3rd parties
• Run all manual checks for data
• Ensure no gaps exist
• Check that end-to-end chain is complete and that no data is missing
• Ensure data is sufficient for Investigations and redress

Key Accountabilities:

• Driving a culture of continuous improvement
• Focusing on customer outcomes
• Passion for customer service
• Supporting the team leader to identify opportunities to improve the customer experience, including improvements to policy and process

The Requirements:

• Excellent communication skills including dealing with a diverse range of people
• Performance driven and can work to and consistently achieve targets
• Ability to confidently take ownership and prioritise workload
• Good analytical and letter writing skills and good attention to detail