Information Officer
- Recruiter
- Norton Rose Fulbright LLP
- Location
- London
- Salary
- Competitive
- Posted
- 26 Apr 2018
- Closes
- 24 May 2018
- Job Title
- Administration
- Practice Area
- Banking
- Contract Type
- Permanent
- Hours
- Full Time
The Team
Our Library team play a vital role in ensuring our lawyers have access to the right information at the right time. The team manages an extensive range of printed and online legal and business information resources underpinning the firm’s wide ranging knowledge and business development strategies.
A comprehensive research service is provided for internal and external clients. We deliver a range of current awareness services including daily press and legislation monitoring as well as offering an extensive training programme to enable lawyers to make best use of the library services.
The Information Officer will be part of the London Library & Information Services team, which includes the Head of Library & Information for EMEA, 1 Manager, 3 Information Officers, 1 Information Assistant and 1 Procurement Assistant.
The Role
To work as an Information Officer in our London Library, the scope of the role will include the following:
- Handle legal and business search requests including in-depth and quick turnaround enquiries
- Train users so they have the expertise to research effectively using the services and systems provided. Promote resources and information services to raise awareness of what’s available
- Assist with the compilation of current awareness about our headlights and clients
- Contribute to the review of Information Services processes undertaken to ensure the continued efficient running of the service.
Skills and Experience Required
The responsibilities listed below make up the core part of the role but additional project work may be required to support specific business needs.
Enquiry and Research Services
- Handle a range of legal and business search requests from internal clients, (both fee-earners and business services) and external clients.
- Maintain a good understanding and knowledge of relevant legal and business resources in order to undertake in-depth legal and business research
- Time management skills, the Research desk is busy and the ability to react quickly and to prioritise queries according to deadline is essential.
Enquiry Database
- Responsibility for verifying the accuracy of the monthly and quarterly enquiry database reports produced by our colleague in Manila.
- Run ad hoc reports on request and provide trends analysis on the use of the London Enquiry Desk
- Use data collected by the Global Service Centre in Manila to compile monthly summaries and an Annual Report outlining how the desk was used in the previous year.
- Send breakdown by office to Matt Lucas and Ewa Zajac
- Troubleshooting problems for the GSC and team in London. Running ad hoc reports on rquest from Miriam.
Intranet
- Maintain and develop the Library & Information Services Intranet page on and a Collaboration site using SharePoint
Onelog
- Adding new resources, troubleshooting problem resources and liaising with Scripting team and IT re. non-installation of Onelog.
- Add new library team members and ensure they’ve been given the correct admin permissions.
- Instigating and checking monthly GSC reports. Running ad hoc reports on request and undertaking the bimonthly audit of unused resources.
- As required put together instructions for the GSC for additional resource monitoring. Approve and provide feedback on the SOM’s produced by the GSC and run any necessary additional training.
- Put together a monthly and annual update summarising that months / years statistics
Raise awareness and deliver training
- Raise awareness of relevant internal and external knowledge and information resources by delivering short presentations on Information Services or specific resources at team meetings.
- With a colleague help develop our monthly ‘spot light a resource’ promotion campaign
- Provide practice specific training to new trainees in Corporate, Insurance and Financial Services following seat moves.
Provide current awareness
- Assist with the compilation of our popular ‘Bid Information’ and ‘People Information’ Packs to provide a standard and consistent level of information used to support the Bids process and Client meetings.
- Compile news and other updates for internal distribution across the global business and occasionally to external clients.
Development of the Knowledge & Information Service
- Contribute to the establishment and maintenance of Library & Information Services policies and procedures.
- With colleagues, periodically review processes and procedures to ensure we’re working to best practice.
- Support and promote the new internal Knowledge database – Global Search.
Additional duties
- Covering for other team members as required. Specific responsibility for covering for the legislation and official publications monitoring and Updaters.