Insurance Customer Service Advisor

Insurance Customer Service Advisor.

An excellent opportunity has arisen for a Insurance Customer Service Advisor to join a Stockport based Personal Injury specialist firm. The firm offer excellent career progression within a short period of time for candidates who are keen to learn and progress. They are an award winning firm who are financially secure listed on the NY stock Exchange. 
 
You will provide excellent customer service to Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling. You will negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice. 
 
Previous experience of working within a call-centre environment, customer service and/or the field of insurance. You will have a positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company’s clients.
 
Duties will include 

• Recording all telephone calls on Proclaim or Client system, as appropriate
• Handling calls received at source wherever possible. If you are unable to assist callers at the time of calling you should ensure that they are called back within agreed timescales
• Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
• Ensure correct prioritisation of workload and time management schedules are adhered to
• Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
• Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
• Identification and resolution of potential fraud, repudiation and voidance
• Complaint handling within agreed company procedures
• Keeping the policyholder informed both verbally and in writing of the status of the claim
• Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
• Collecting accurate information and documents to proceed with a claim

This is an excellent opportunity to join a growing legal claims service, progress your career with ongoing training and push yourself to the limit. Please call Jaye Haynes now for more information on this role. 0161 207 2000.