J2473 Claims Handler Halifax, Manchester or Liverpool

Plexus Law is a Specialist Defendant Insurance Practice with offices in London, Manchester, Leeds, Evesham, Liverpool and Edinburgh. The firm works with Insurance Companies, Corporate and Public Sector Clients and the Lloyd’s market.

Role

o pro-actively handle technical and complex Third Party injury cases in an efficient and effective manner in order to achieve business objectives and meet the defined customer service proposition.

Main duties:

• To contribute to the delivery of the key performance targets by achieving own objectives effectively e.g. productivity, leakage, budget and service targets
• To handle and resolve complex technical cases or referrals and/or complaints within own authority limit
• To gather and accurately analyse appropriate information in order to make the best business decision aligning with the total and /or partial resolution of Third Party`s needs
• To take pro active steps to effectively deal with claimants solicitors in order to achieve overall team objectives
• To provide guidance and support to others in the team so that overall team effectiveness is enhanced
• To follow agreed processes, policies and procedures to ensure quality and service standards are met and leakage is minimised
• To undertake activities for the team as delegated by the team leader where required in his/her absence to ensure that team performance is maximized
• Good understanding of Personal Injury pre-action protocol and claims procedures, products and services
• Taking a commercial attitude to deliver the optimum savings and time to settle.
• To comply with relevant legislation and regulatory requirements.

Education and Experience

• Experience of working within an Legal/Insurance environment handling  RTA/EL/PL third party injury claims
• Knowledge/experience of claims handling with an “enabling” case management system
• Understanding of damages awards research tools
• Takes the initiative to ensure that problems are resolved quickly
• Ability to take a pro active results oriented claims approach
• Experience working within agreed authority levels which have involved settlement delivery options available
• Demonstrate a commercial attitude showing ability to deliver the optimum savings and time to settle.
• Proven ability making decisions on legal liability, assessment of damages
• Flexible and team player with limited direct supervision
• Proven ability to build relationships with others
• Is able to convey by telephone and written communication complex issues in a straightforward, clear and easily understood manner.
• Confident communicator both verbally and in writing
• Select appropriate solutions and have working knowledge of how they are delivered       

To apply please e-mail your CV along with a note setting out your experience to GeneralHRRecruitment@plexuslaw.co.uk

Equal Opportunities

The firm is committed to providing a non-discriminatory and harassment free working environment for all its employees.  All offers are subject to satisfactory DBS checks, credit check and professional/personal referee checks.