Call Agent

Job Purpose:

The role is 100% telephone based in an exciting and vibrant call centre environment and involves handling a large volume of customer accounts on a daily basis.  You will be responsible for handling inbound calls, speaking to our clients and helping them start their claim process with PURE based on their initial enquiry via different social media avenues.

Key Responsibilities and Accountabilities:

• Working in a proactive ‘Inbound’ and ‘outbound’ customer contact environment.
• Motivated to deliver against KPI’s
• Working within a fast paced environment, generating conversions from warm leads
• Ability to work under pressure
• Work to increase customer loyalty to maximise sales opportunities

Personal Profile:

Personality:

• Self-driven
• Results-orientated
• Positive Outlook
• A clear focus on high performance
• Engaging and personable
• Reliable
• Tolerant
• Determined
• Excellent Communicator
• Able to see things from all points of view
• Well presented
• Switched on
• Business Like 
• Keen for new experiences
• Responsible and Accountable
• Able to get on with others
• Good Team Player

Specific Job Skills: 

Essential:           

• Clear and comprehensible on the telephone

Desirable:          

• To have some knowledge of litigation funding, insurance/legal claims or the financial service industry. To also have proven experience of using a dialler system.

Computer skills:

Essential:           

• Must be adept in use of MS Office 2000 or later, particularly Excel and Word, Internet and email.

Desirable:          

• Proclaim knowledge

Literacy and Numeracy:

• Able to understand data and input correct data on a case by case basis
• Able to understand key performance indicators and targets

Business Skills:

• Must be an excellent face-to-face and telephone communicator
• Able to demonstrate attention to detail and accuracy
• Able to work as part of a team and also using own initiative in a target driven environment

Compensation

• Basic Salary Competitive
• 20 days holidays per year plus bank holidays
• Birthday off
•  “Me Time”