Senior Legal Claims Executive

Reporting into the Legal Services Team Leader - The Senior Legal Services Executive will be responsible for coaching and monitoring Legal Services Administrators and Executives, who deal with flight delay compensation claims made under EC Regulation 261/2004, and ensuring high quality standards are maintained. The role also includes drafting witness statements, auditing payments, ensuring court administration deadlines are met, and deputising in the Team Leader's absence.

From the Commercial perspective, you will be responsible for drafting and reviewing witness statements and providing feedback to Team Members. Also, for reviewing legal documents such as defences and other pleadings, and monitoring / auditing the team's payments to ensure ineligible claims are not paid and errors are kept to an absolute minimum. In this sense, you will have to be fully conversant with our Terms and Conditions, legal obligations, and company procedures to be successful in this role.

In terms of Operational Delivery, you will communicate with the Team Leader on the team's performance, plans and targets, taking ownership for ensuring the team meets the required SLA's and Court Deadlines. Additionally, you will ensure that all communications accurately reflect eligibility assessments, and are to a high level of written English.

You will ensure that the team is motivated and that any development opportunities are recognised and encouraged. Also, you will train, coach and mentor new team members. In addition, you will ensure your teams are delivering the highest level of customer service and best practices, always acting as a point of escalation for any service related issues for the wider business.

The successful candidate will have previous experience with claims handling process and of the Package Travel Regulations. You will have excellent written and verbal communication skills, able to work to tight timescales with a positive 'can do' attitude.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday with Jet2 and Jet2holidays!!