HR Benefits & Systems Assistant

The Firm

HFW is a sector focused global law firm.  We have over 500 lawyers working across the Americas, Europe, the Middle East, Asia and Australia.  We take a progressive approach to our roles in commercial business – thinking creatively and pragmatically to support our clients.

Whether we are solving complex issues within the construction, aviation or shipping industries, or providing advice across insurance, commodities and energy we are specialist lawyers here to add value to our clients.  We think about the commercial solution first, and then underpin our advice with a solid foundation of legal expertise. 

The Department

HFW has an HR Department of 19 staff - 11 located in the London office, 2 in Melbourne supporting the three offices in Australia, 2 in Paris also supporting the Brussels and Geneva offices, 3 in Hong Kong also supporting Shanghai, and 1 in Dubai. 

The Role

To support the Managers with the global HR/Benefit systems and all aspects of benefit administration.

Key Responsibilities

●    Benefits administration, eg. dealing with invoices, liaising with providers, employee queries;

●    Responsible for cyclical events in relation to benefits;

●    Maintenance and development of benefit information on the firm's global intranet;

●    Work in partnership with the Managers to ensure the accuracy of data, including regular data cleanse, systems updates, maintenance and resolving systems issues;

●    Build and generate accurate management information reports to meet the requirements of internal and external stakeholders;

●    Support HR/Benefits systems projects, including improvements, configuration changes, planned maintenance, upgrades, testing and rollouts;

●    Support all end users by resolving day-to-day systems and data issues, escalating critical issues to the Managers as appropriate;

●    Develop training material and other systems documentation as required;

●    Input and maintenance of data on the London HR and Benefit systems;

●    Deal with day-to-day queries;

●    Any other ad hoc tasks as may be required.

Key Skills & Experience Required

●    At least one year of relevant experience within a professional services organisation, ideally legal.

●    Knowledge of an HR information system.

●    Numerical and analytical skills.

●    Strong IT skills, in particular manipulating data using MS Excel.

●    Customer-focussed approach.

●    Motivated by developing and maintaining a high quality service, systems and processes.

●    Excellent organisational skills and attention to detail.

●    Discrete, maintaining confidentiality of data and departmental security.

●    Keen to work collaboratively and be an active team member.

●    High levels of discretion, confidentiality and diplomacy.

Additional Information

Kindly note that this job description is not contractual.  It will be reviewed periodically and may be amended or altered to meet the needs of the firm.

HFW collects and processes personal data relating to job applicants to manage its recruitment process.  The firm is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.  For information on how the firm will process your data, please see our Privacy Notice on our website (www.hfw.com/Privacy-Notice), in the section "What we collect and how we use it".

Due to the volume of applications, only those candidates shortlisted for interview will be contacted.

HFW aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff.  All applications will be considered only on merit and the applicant's suitability to meet the requirements of the role.