Service Delivery Manager
Service Delivery Manager
Liverpool
£50,00
Full time, Perm
IT Department within a Law firm
A Global law firm in Liverpool city centre are looking for an experienced Service delivery manager to join their IT team.
Duties:
* Own and develop and promote service management discipline and process
* Establish formal continuous improvement measures
* Manage and develop a team of IT professionals
* Ensure all incidents and service requests are appropriately logged
* Provide ongoing development of service management tools to support service improvement measures
* Deal with problem solving management processes
* Manage priority incidents
* Ensure efficient resolution and communication
* Design and deliver formal service reports against formal KPI and SLA targets
* Provide an escalation point for the firm
* Liaise with people at all levels to progress service matters
Person Specifics:
* 5 experience working in IT Support in a supervisory capacity
* Strong knowledge of Microsoft Office 365, Windows 10 and Exchange
* Experience of working with Citrix and remote working support
* Experience of working with iManage or equivalent document management tools an advantage but not essential.
* Understanding of Active Directory
* Good knowledge of ITIL framework, certification an advantage
* Excellent team player
* Excellent communication skills
* Excellent problem-solving skills
* Excellent customer service skills
* Able to work well under pressure
If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV. If you are starting your job search and your CV isn't quite ready or indeed if this job isn't quite right for you, please contact Jessica Penrice on 0161 214 6117 for a confidential discussion on your career.
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