Junior Complaints Assistant

Our client, a leading Legal 500 law firm with offices across the UK  are urgently seeking a Junior Complaints Assistant to support their Risk and Compliance team based at their Head Office, Harrow On the Hill, Middlesex.

Main duties of the role:

• Liaising with Fee Earners and Directors about new and pending complaints. Ensuring deadlines are being followed and responses are being conducted correctly.
• Support Directors with Client Care; Complaints Handling Queries.
• Assist with the Delivery of Training to New Starters; Directors; Individuals on Complaint Handling; Client Care; Complaint Handling Trends.
• Primary contact for all complainants whilst complaint is pending with Duncan Lewis or LeO. Ensuring clients are kept up-to-date with their complaint.
• Administratively support  the company’s risk and compliance team with client care or complaint related matters.
• Discuss and suggest appropriate remedies / compensation to complaint where required.

Key Skills Required:

• Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.
  Good analytical and problem solving skills.
• The ability to work well under pressure with particular attention to detail.
• Excellent customer care and communication skills (both verbal & written).
• Ability to work well as part of a team and use own initiative.
• Excellent IT skills with good ability to process information using relevant software.

If you meet the above criteria and are keen to develop your career further, apply now.  Every application will be considered.

Note: By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company.