Client Billing and Trust Specialist at US Law Firm £30-40,000 + OT

One of the US’ largest law firms is seeking a Client Operations (Billing) and Trust Specialist to be based in the London office, to execute the client administrative process, including engagement management, client intake, billing, collections, trust account transactions, cash applications, bank reconciliations, reporting and liaising with clients, Partners and banks.  You will work closely within a small team to support a group of Partners and report to the Manager of Client Operations, London.  This is a high-profile role within the firm, and will require daily interactions with Partners and clients, consequently, a high level of personal confidence and professionalism is required.  Responsibilities will include being asked to gain the respect and confidence of partners that client relationships will be appropriately executed by demonstrating professionalism, responsiveness and a strong work ethic, interface with client accounts payable departments (or other designated representatives) in a manner that demonstrates professionalism in keeping with the firm’s values and commitment to client service, prepare and review monthly draft bills to include addressing billing discrepancies in advance of partner review; discussing and implementing any changes; obtaining billing authorisation from the partner; and ensuring consistent adherence to client-specific guidelines, respond to all queries regarding time entry and/or billing; proactively contact timekeepers to review time entry protocols, obtain third party/vendor expense back-up, and redact all client and personal information not relevant to the matter, participate in the collections process, resolving delinquent accounts in a timely manner according to firm policy and escalating appropriately to firm’s management, conduct client reviews verifying client/matter arrangement and information in management and reporting system, administer client engagement letter process, confirming letters adhere to the firm’s standard, are issued on a timely basis, are properly signed with all appropriate schedules included, and are returned by the client, provide timely information on billing and collections, the inputting and execution of client account receipts and payments in keeping with firm policy and AML requirements, ensuring compliance of the Solicitors Accounts Rules is met and upkeep of the breach register and performing bank account reconciliations.  A university degree is preferable, previous legal billing experience is essential, the ability to work independently with minimal supervision, a good knowledge of VAT and SARs is essential plus previous knowledge of Elite or Aderant is a must as is strong understanding of billing and ebilling.  Standard hours are 9:30 – 17:30 with offices based in the City.