CRM Marketing Executive

The Firm

HFW is a sector focused global law firm.  We have over 500 lawyers working across the Americas, Europe, the Middle East, Asia and Australia.  We take a progressive approach to our roles in commercial business – thinking creatively and pragmatically to support our clients.

Whether we are solving complex issues within the construction, aviation or shipping industries, or providing advice across insurance, commodities and energy we are specialist lawyers here to add value to our clients.  We think about the commercial solution first, and then underpin our advice with a solid foundation of legal expertise. 

The Department

HFW's Marketing Department is comprised of teams that look after the regional offices, industry groups, and marketing operations (including communications, events, graphic design and the CRM system).

Key Responsibilities

CRM tasks

•           Work closely with the team to address data quality issues, including review of undeliverable e-mails and marketing lists

•           Conduct ongoing research related to incomplete contact data, including contact status, duplicated records, missing e-mail addresses and incorrect mailing addresses

•           Manage day-to-day requests relating to InterAction

•           Input data into InterAction as required (such as E-marketing, RSVP events additions)

•           Manage data and folder archiving process

•           Work closely with Marketing team on data imports of lists from seminars, firm events, conferences and other sources, and develop lists to support events

•           Assist in the preparation and maintenance of various mailing lists and facilitate the development of international mailing lists and categorisation

•           Generate regular and ad hoc reports from InterAction, providing information on data quality initiatives, marketing campaigns and mailings.

Marketing tasks

•           Work with the global Marketing team to ensure profiles on HFW.com are kept up-to-date

•           Work with the Marketing team to ensure the intranet is kept up-to-date 

•           Provide support to make updates on HFW.com

•           Schedule video shoots with production agency

•           Any other ad hoc tasks as may be required.

Key Skills & Experience Required

•           One year's relevant experience

•           Working knowledge of CRM software/applications preferred, ideally using InterAction

•           Computer literate with working knowledge of common desktop applications (MS Office Word, Excel, Outlook)

•           Strong attention to detail

•           Proven ability to take initiative and responsibility for completeness of work.

Additional Information

Please note that this job description is not contractual, and may be amended periodically to meet the changing needs of the Firm.

HFW aims to ensure equality of opportunity, and we are actively working towards improving the diversity of our staff.  All applications will be considered only on merit and the applicant's suitability to meet the requirements of the role.

Due to the volume of applications, only those candidates shortlisted for interview will be contacted.

HFW collects and processes personal data relating to job applicants to manage its recruitment process.  The firm is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.  For information on how the firm will process your data, please see our Privacy Notice on our website (www.hfw.com/Privacy-Notice), in the section "What we collect and how we use it".