In-House Legal Complaints Advisor
- Recruiter
- Mary Stilwell t/a Essence Legal
- Location
- Leicester, Leicestershire
- Salary
- £Competitive dependant upon experience + Bonus
- Posted
- 02 Oct 2019
- Closes
- 30 Oct 2019
- Ref
- 2/11
- Job Title
- Administration
- Practice Area
- Private Client, Wills & Probate
- Contract Type
- Permanent
- Hours
- Full Time
My client has an established legal department headed by a highly experienced team of solicitors, and paralegals, support staff. Due to their continued success and expanding workload they are looking to recruit someone with a solid understanding/experience of Wills and Probate to take on the new role to sit between the legal team and the call centre to take responsibility for managing any Complaints / Cancellations that come into the business.
The role will be telephone based and you will be able to manage individuals or outside solicitors and be confident with your knowledge of Wills and Probate and to able to discuss options available to the client using your strong negotiation skills, with the ability to “cut to the chase” and get to the crux of the matter easily, offering a solution bearing in mind current policies/procedures of the Legal Ombudsman and Legal Regulator.
A competitive package is on offer.
In the first instance, please email your CV to Mary Stilwell at Essence Legal.