Client Listening Manager

Expiring today

Location
London (City of), London (Greater)
Salary
To £55,000 + bonus and benefits
Posted
29 Jan 2021
Closes
26 Feb 2021
Contract Type
Permanent
Hours
Full Time

 

This international law firm is at the cutting edge of the law advising some of the world’s leading technology firms.  It also boasts a really great culture as well as a close-knit marketing and business development function that work really well together. 

In this Client Listening Manager role, you will sit as part of a dedicated client relationship management team.  The role will focus on bringing a fresh approach to client listening and client feedback which is an integral part of the client relationship management process. This is an international role working across the firm’s offices.  The role will involve:

  • Project manage the roll out of the firm’s global client survey;
  • Undertake client listening interviews with clients;
  • Implementing a new client feedback platform;
  • Use insights and learning from client listening to improve engagement around client feedback;
  • Analyse feedback to improve client relationships;
  • Provide training to give fee earners the confidence to conduct their own client listening;
  • Design and deliver new client listening tools and processes.

You will have strong client feedback and client relationship experience within professional services. You will have excellent presentation skills as well as good analysis and IT skills to be able to present data. You will have excellent influencing skills and change management of behaviours around client feedback.

 

Apply for Client Listening Manager

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on TotallyLegal you agree to our terms and conditions and privacy notice. You should never be required to provide bank account details. If you are, please email us.