(Senior) Client Experience Executive - Winchester/London

1 day left

Location
England, London
Salary
£30000 - £45000 per annum + £Excellent
Posted
22 Mar 2021
Closes
19 Apr 2021
Ref
LT7074
Contact
Colette Norfolk
Contract Type
Permanent
Hours
Full Time

Based in London or Winchester, an exciting Client Experience Executive or Senior Client Experience Executive role has arisen in an award winning firm of actuaries.

You will be joining a well-respected, successful and growing business development team which leads and implements all marketing, sales and client development and insight programmes within the firm and plays a key role in developing and delivering the firm's strategy. The Client Experience Executive or Senior Client Experience Executive will support the client relationship & insight programme, with a remit to ensure the firm protects their client relationships, identifies and replicates the things that really add value to clients and always goes the extra mile to provide exceptional service. You will support the client care programme, working closely with the firm's Senior Partner to scope activity and capture and collate insight and feedback on the themes identified and implement the client survey and any actions that are required as a result of feedback received. Using the CRM system to manage the client care pipeline, you will track client care meetings, produce quarterly reports and maintain relevant records. In addition, the role holder will assist the key account management programme as required. This challenging role will offer plenty of scope to develop according to the skills and interests of the successful candidate.

The chosen candidate will be a bright graduate or equivalent with a proven track record in client relationship management or client focused marketing, ideally gained in a professional services or B2B environment. Proactive and highly organised with excellent communication skills, the Client Experience Executive or Senior Client Experience Executive will feel comfortable working to tight deadlines and remaining calm under pressure. A passion for ensuring positive experiences for clients, prospects and stakeholders will be paramount.

Leighton Taylor promotes diversity, equality and fair treatment in all aspects of our work. It is our policy that as a provider of marketing and business development recruitment services, we will work to address existing inequalities, eliminate discrimination and promote equal opportunities and diversity. We translate this into all aspects of our everyday work and will aim to prevent discrimination or other unfair treatment against any of our staff or any users of our services regardless of gender, age, race, colour, nationality, ethnic origins, disability, sexual orientation or political and religious beliefs.

 

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