Desktop Support Analyst

Homeworking with office based in City of London
22 Apr 2021
20 May 2021
Job Title
Legal IT
Contract Type
Full Time

Leading US law firm is looking to hire a new Desktop Support Analyst to provide high-quality desktop computer, mobile device, applications, telephony, and audio/visual support.  Duties will include providing hands on support to colleagues who are experiencing desktop, operating system, application, telephony, and connectivity issues, and provide complete and timely follow-through to successful resolution, engaging colleagues in a consultative capacity, taking a thoughtful and customer service oriented approach, focusing on the root cause of the issue, to provide solutions and desired outcomes, performing hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure colleague satisfaction, providing 2nd level support for all incident escalations, planning and executing computer equipment installations, imaging, upgrades, and replacement projects and conducting research on computer products (trends in technology) in support of PC procurement and development efforts - evaluate cost benefit analysis of products and recommend hardware and installation products for purchase.  Applicants must have previous 1st/2nd line IT support experience, preferably from within a law firm, professional services is essential additionally it is imperative you possess excellent teamwork and collaboration skills for projects that involve colleagues outside of London with excellent communications and interpersonal skills, and the ability to interact effectively with a broad range of people in a professional manner.   Standard hours will be 9:30am to 5:30pm with flexibility required and a salary range of £30-40,000 dependent upon experience.

Apply for Desktop Support Analyst

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

All questions are required

Have you previously worked at 1st/2nd line within a legal environment?

Have you uploaded your CV in MS Word format not PDF?

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on TotallyLegal you agree to our terms and conditions and privacy notice. You should never be required to provide bank account details. If you are, please email us.

More searches like this