Call Handler

Location
Manchester, Greater Manchester
Salary
Up to £20,000
Posted
28 Apr 2021
Closes
26 May 2021
Ref
ZA/2931
Job Title
Administration
Contract Type
Permanent
Hours
Full Time

Job Title: Call Handler / Administrator

Location: Manchester City Centre

Salary: Up to £20,000 (DOE)

Permanent, Full Time

A client I am working with are seeking an experienced Administrator to join their team to provide administrative support to the Office Manager and wider team within their Manchester City Centre offices.

The Role:

The successful candidate will be providing administrative support to the Office Manager and wider team as well as undertaking customer service duties. Your duties will include but are not limited to:

  • Accepting new claim notifications from clients in relation to motor accidents
  • Liaising with clients and booking appointments with experts
  • Inputting new client information to their database as well as ensuring that the data in the system is correct and maintained
  • Updating diary records
  • Requesting and providing updates
  • Being the first point of contact for all incoming telephone calls and responding to said telephone and email enquiries efficiently
  • Generating client corresponding
  • Handling both external calls and internal calls from staff, taking and passing on messages
  • Taking cheques to the bank
  • Complying to the firm’s policy and proceedings
  • Other administrative duties as required

Essential Criteria:

  • Excellent attention to detail and the ability to manage a demanding workload efficiently
  • Ability to work independently and as part of a team
  • High written and verbal communication skills
  • IT literate with competence in the use of Microsoft Office
  • Previous experience in a phone-based role
  • Customer service experience
  • Full UK Driving License
  • 5 GCSEs Grade C or above including Maths and English (must be able to provide evidence of grades)
  • At least 18 months of office experience

Benefits:

  • 31 holidays (including bank holidays) per annum as standard, rising to 36 days (including bank holidays)
  • Workplace Pension Scheme
  • Health Insurance (reviewed annually)
  • Health Care Cash Plan (reviewed annually)
  • Opportunities to come to their office in Belfast to meet the wider team and take part in training
  • Charity fundraisers
  • Team social events

If you're interested in this position, and you meet the requirements of the role, please click 'apply now' to forward an up-to-date copy of your CV. Alternatively, if you would like to discuss this opportunity further, please contact Zoe Alexander for a confidential discussion.

Our advertisements use salary and experience as a guide only. Interlink Recruitment is an equal opportunities employer.

*Please Note: Due to the high volume of applications we are currently receiving we are unable to contact applicants who have been unsuccessful

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