Legal Telephone Advisor

Are you a recent graduate looking to secure your first entry level role into the legal industry?

I have an exciting and rare opportunity with a national L200 law firm, for a First Contact Legal Advisor to join their central Leeds team. 

To be considered for this role you must have 6 months+ experience in a customer service role. 

The successful First Contact Legal Advisor will support a team of Remortgage Caseworkers by acting as a first point of contact for clients, borrowers and referrers, delivering a first-class customer service in dealing with any queries, problems or issues they raise. 

The postholder will be required to undertake their own administration and handle their own telephone calls in relation to their high-volume caseload.  

 The core duties of this role are likely to include the following:

• Taking ownership of issues to make sure that they get resolved within our SLA’s
• Working with the team of Caseworkers, to support the firm in achieving our objectives
• Accurately administrating client details using our case management system as well as use of Excel, Outlook
• Responding to online customer enquiries (Email)
• Working a variety of back office processes to deliver our services
•  Assisting borrowers with a wide range of enquiries regarding their remortgage application;

You must have 6 months+ customer service experience and an excellent telephone manner to be considered for this role. Ideally you will have the ability to deal in a calm and measured manner, with callers who may be under pressure due to a lack and understanding of the remortgage process.