VP – Knowledge Service Operations and Account Management

Key Objective:

As an inspiring leader, a dynamic, engaging, and energetic professional, the VP will own the planning, implementing, and overseeing of our company's operations, services development and delivery. A large aspect of this role is spent on client account management and on pursuing the Go to Market (GTM) strategy.

Specific Duties:

• Planning, implementing, and managing the overall short and long-term strategy
• Manage & develop strong relationships internally and externally at all levels to grow the business 
• Collaborate with other internal stakeholders and enable multiple teams to deliver to high standards
• Own budget and act as a subject matter expert (SME) during contract renewals/negotiations
• Drive plans for key accounts
• Collaborate with our automation team to drive process improvements to ensure scalability, accuracy, and data integrity
• Scale operations and remove mundane and manual workload, to ensure the team can focus on value added work
• Continue to develop and implement best practices, key performance indicators and SLA metrics
• Continue to develop 5 direct reports setting SMART goals for them and their respective teams
• Remain up to date with market changes to better target potential clients
• Analyse and report on key drivers impacting top and bottom line performance

Personal Success Characteristics:

• You have a strong sense of ownership and pride in your performance and its impact on the company's success
• You have run cross-functional projects before
• You like keeping to deadlines, even when you set them yourself
• You have worked in the world of research/regulation - within a compliance function, research consultancy
• You’ve got good operational knowledge of implementing teams/projects
• You enjoy finding and implementing new tools and technologies to drive efficiencies
• Your communication skills are first class, and you can distil complex and cumbersome matters into layman terms

Previous Experience Requirements: 

• Over 5 years’ experience in a similar position
• Previous experience in clients and contracts management (essential)
• Solid knowledge of Research Operations (information services, ESG, compliance support)          
• Clear understanding and experience on how automation, integration and scaling can directly impact workload
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact
• Confident working independently and acting as a trusted advisor

Position Type:

Vice President

Education:

• Graduate or post-graduate
• Research and Knowledge, compliance qualification a plus

Company Information

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations, and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services.  With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore, and onsite delivery of our award-winning services.

If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.