Receptionist

Award winning US law firm is looking to hire a new Client Services Specialist  /Receptionist to join their successful Dubai office.  The Client Service Specialist works to provide a high quality service to lawyers, clients, staff and visitors.  The working hours will be 9am to 6pm with a competitively generous salary package.

Duties will include:

• Maintaining a welcoming, professional, service-oriented approach when interacting with lawyers, clients, staff and visitors who require conference centre and other services. 

• Answering, screening, directing and placing telephone calls and directing lawyers, clients, staff and visitors to appropriate destinations.

• Maintaining a hospitality/concierge style service in the conference centre to meet the needs of lawyers, staff, clients and visitors.

• Scheduling and rescheduling meetings and conference rooms including coordination with other support teams to arrange catering, audio visual, room layout and equipment needs.

• Working closely with conference room requestors to ensure full details are gathered  for each reservation and entering this information into EMS. 

• Daily room checks when on the early shift.

• Developing a detailed knowledge of each conference room, including seating capacity, audio visual equipment, etc. to ensure appropriate allocation of rooms. 

• Ability to respond speedily and efficiently to ad-hoc requests and changes in arrangements. 

• Working with the Firms Marketing team  to support client events. This may include planning, setting up and attending events before or after normal working hours.

• Assisting lawyers, staff and visitors with basic technology and audio-visual equipment such as laptops, telephones and lighting as necessary for presentations, etc.

• Tracking, changing and coordinating visitor offices.  Escorting visitors to their offices as required.

• Assisting lawyers, clients, staff and visitors with requests for special arrangements or services, including  transportation, restaurant, travel and lodging.

• Setting up, replenishing and clearing meeting rooms, organising refreshments and ensuring stationery and room information is maintained. 

• Assisting in the set-up of lunches, events, office drinks and cake trolleys.

• Coordinating conference centre cleaning requirements.

• Faxing, copying, printing, mailing, organising couriers and other administrative tasks requested by individuals using the client suite.

Applicants need to be based in the region or able to move to Dubai without the need of a relocation package and have previously worked with a client focusing role - preferably from within a law firm or professional services however Cabin Crew or other demanding environments could be suitable.

Applicants need to be professional, strong communicators and be able to gain the respect and trust of all internal/external clients.