Customer Complaints Manager, Insurance

Our client is a dynamic insurance start-up with an impressive growth strategy and reach within the Lloyds insurance market.  A vacancy has arisen for a pro-active person to join the governance, risk and compliance department supporting the Group Head of Claims with building and managing the complaints process. The role's focus will be complaints – investigating, responding, and looking at policies around complaints, and will require you to be the key point of contact within this area but other duties will require you to conduct analysis, prepare management information and maintain a case management system. You will keep on top of new regulations and assist with training.

You will be a quick learner who is highly organised with good attention to detail.  With at least 2 years’ experience in claims or complaints, you will be keen to build a career in governance and the insurance industry.

This is a great opportunity to join a business at an early stage in its development where you can really add value whilst working very closely with the business teams to provide commercially minded compliance support.

Due to the high interest in this role we are only able to respond to successful applicants.

Ref: 10325