FRU Auditor

A new vacancy has arisen for a First Response Unit Auditor to join a well-respected and leading Liverpool Law firm. You will be undertaking call and file audits in line with the Internal Audit Policy in an efficient and effective manner to ensure the continual contribution to the firm’s quality of FRU services offered.

Relevant experience of FRU claims notification processes and procedures, including all FRU scripts and outbound call capture is needed. Ability to interpret information, identify risk and provide feedback in a clear and concise manner and experience of coaching, training, and mentoring others.

**This role can be full time or part time**

Duties include:

• Ensuring that any remedial actions are recommended and delivered in a balanced and constructive manner in line with the Internal Audit Policy
• Achieving agreed Key Performance Indicators (KPIs) and contributing positively to the team performance
• Assisting, where necessary, to an effective “Audit the Auditor” programme to ensure audits are conducted randomly and consistently throughout the FRU and that feedback is given in a balanced and constructive manner to the auditor
• Assisting, where necessary, to an effective “Follow Up” audit programme to ensure team managers and any other relevant staff undertaking corrective action and implementing any recommendations highlighted within an audit report
• Providing feedback reports on activities or risks identified to the FRU Academy and Audit Manager on a weekly/monthly basis, or as required
• Keeping up to date with new developments, schemes, and script changes within the FRU and company practices and procedures
• Undertaking call and file audits across all areas and departments of the FRU in line with the Audit Policy
• Providing any required feedback, guidance, coaching and/or recommendations in a 1-2-1 and/or group environment in a balanced and constructive manner
• Reporting on audit findings and any follow up actions
• Supporting the business in providing quality and meaningful audit data in line with the Audit Policy
• Liaising with the FRU Academy and Audit Manager following the identification of any risk, training, or performance needs
• Actively promoting and representing the Audit Department throughout the whole business and to external bodies