Insurance Claims Handler

England, Cheshire, Wilmslow
£20000.00 - £23000.00 per annum
07 Jan 2022
04 Feb 2022
Samuel Puddephatt
Job Title
Practice Area
PQE Level
Contract Type
Full Time

Insurance Claims Handler required for a high quality insurance firm based in Wilmslow

Your new company
This is a market leading, automotive solutions and insurance claims firm, with their head offices based in Wilmslow, Cheshire. The business has expanded and grown to over 100 staff, and deal with a wide range of RTA and vehicle insurance matters across the country. The company pride themselves on customer service, learning and development, and tech innovation, and have created a fun yet professional office culture. The company offer flexible and hybrid working once you are fully confident and able to work autonomously.

Your new role
As an insurance claims handler, you will handle all elements of a claim from receiving the call to invoicing, whilst providing an excellent quality of customer service to clients. Typical accountabilities and responsibilities would include:

  • To efficiently and accurately process new claims on behalf of the Company's clients
    confidently representing the interface between the customer and the Company.
  • To convert hire and repair claims successfully and in line with current processes and
    compliance requirements.
  • To liaise with customers, repairers and others as needed to maintain contact and
    resolve any issues arising.
  • Achieve monthly KPI targets as communicated by the Team Leader.
  • To swiftly, professionally and efficiently answer queries once a detailed knowledge
    of the claims handling process has been gained.

What you'll need to succeed
In order to apply and be considered for this role, you must have excellent customer service skills from experience gained within a customer facing role. This may include call handing, retail or hospitality related work. It is also important that you have good teamworking skills, attention to detail, good language and communication abilities, and the ability to work to deadlines and targets.

Although the firm offer a hybrid working model, you will be required to attend the head office in Wilmslow until you are fully competent within the position. As such, it is essential that you can regularly travel to Wilmslow.

What you'll get in return
If successful in your application, the company offer:

  • A competitive salary, negotiable depending on your previous experience.
  • Hybrid working, available once fully competent within the role.
  • A clear and transparent progression scheme, with a promotion likely within a year.
  • The potential for overtime work on top of your scheduled hours.
  • A fun, sociable environment, with regular incentives and social events.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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