Personal Injury Legal Assistant

£22000 per annum, Benefits: Benefits Package
07 Jan 2022
04 Feb 2022
Gemma Taylor
Job Title
Practice Area
Personal Injury
PQE Level
10+, 2-4, 5-7, 8-10, NQ
Contract Type
Full Time
A rare opportunity has arisen for a Personal Injury Legal Assistant who is looking for the next step in their legal career to join a forward-thinking Cheshire-based law firm.

Due to an increase in workload, they are seeking an experienced legal assistant to assist on road traffic accident matters under the supervision of a senior fee earner.

You will have at least 12 months’ experience working within the legal industry, and ideally have a law degree – however, this is not essential.

Duties include:
  • Providing general administrative and clerical support and ensure tasks are carried out with the appropriate prioritisation
  • Dealing with inbound and outbound phone calls; providing clear advice and support to clients together with Insurers, Solicitors, Courts and other third parties
  • Upholding customer service standards of call handling measured by quarterly call reviews
  • Actively encouraging the use and advantage of the Mobile App on calls where clients have asked for an update
  • Inputting data accurately
  • Ensuring payment requests are raised accurately
  • Correctly reporting any necessary re-runs of ASKCue and Mid searches or any DPA breaches
  • Drafting all court documents and correspondence accurately and in a professional manner
  • Adhering to SLAs in place for responding to client emails
  • Understanding of DND usage and how excessive use impacts the team
This is a brilliant opportunity in South Manchester to build upon your legal experience. Don’t delay and apply for this position today!