IT Support Analyst

Our UK Law firm client is looking for an IT Support Analyst to provide a friendly and helpful IT support service as part of a small team to approx. 380+ staff throughout the organisation

Hours: Full-time (7. shift pattern to cover hours between 08 and 18)

Job responsibilities will include but are not limited to the following:

IT Service Desk:

Provide firm-wide 1st line support on all IT and communications issuesLog and track all day-to-day IT issues, resolving immediately where possible, or escalating as necessary to the 3rd line team or Service Desk Team Leader/ManagerProvide supplemental 2nd line/desk-side, telephone and occasional off-site support to all users, trouble-shooting problems and answering queries from staffMonitor and coordinate usage of shared IT resources such as laptops, video and audio conferencing systems etc, providing advice and assistance on their use as requiredMaintenance:

Assist with Windows and application software maintenance, including re-installation, configuration and upgradesManage repairs to Surface and smartphone devices, e. cracked screen replacements/battery replacementsMonitor and maintain printer hardware and systems, escalating any faults or service requests to the relevant managed service provider and overseeing through to resolution.Maintain other peripherals connected to the network, notifying the IT Operations team of any faulty hardware in need of replacementTechnical skills / experience required:

Recent technical working knowledge of some or all of: TCP/IP and popular networking topology's, Windows 10, Windows Server 2008/2012/2016, Microsoft Office 2016, Sophos/SentinelOne or similar, Active Directory User and Computer administration, Signify RSA, 3G/4G and WiFi, iPhone/iPad/Android, Citrix/Remote Desktop, telephone systems administration (Mitel or Avaya preferred), Microsoft Always-On-VPN.MDM systems and mobile device deployment: IBM MaaS360, Microsoft InTune, Apple DEP, Wandera.Recent technical working knowledge of popular legal services specific applications such as iManage (FileSite, Share), DocsCorp pdfDocs (inc. Binder), Elite 3E, IntApp TIME (DTE), InterAction CRM and BigHand is desirable.Personal skills/experience required:

Strong client-service "can-do" approach, patient to understand the client's needs and willing to work with them in the most effective way to resolve queries, multitasking asnecessaryWell organised, uses initiative, prioritises appropriately, applies self, shows attention to detail, manages own workload and meets deadlinesExperience working within a law firm or other professional services organisationExcellent communication and interpersonal skills Delivers helpful internal and external services with a "can do" approachShares information and ideasShows sound judgement and decision-making skills