Client Services Manager

Location
England, London, City of London
Salary
Up to £40000.00 per annum
Posted
21 Jan 2022
Closes
18 Feb 2022
Ref
JO0000002561
Contact
Gavin Coleman
Job Title
Administration
Practice Area
Financial Services
Contract Type
Permanent
Hours
Full Time

My client a law firm based in the City of London are recruiting a Client Services Supervisor to join them on a permanent basis.

You will be expected always provide an exceptional standard of service to those using the conference suite. This includes all aspects of conference room scheduling using the Event Management Software System (EMS).

This position will provide leadership and development to team members; be responsible for and manage day-to-day service quality and continuous improvement; serve as an initial point of contact for customer/team queries and assist the team in troubleshooting customer concerns. This role will also work proactively with other service teams of the firm to ensure the effective and seamless running of the operation.

Duties:

  • To supervise the CS team ensuring the firm's five-star standards are always maintained.
  • Responsible for arranging the team rota, approving annual leave, organising cover provisions, out of hours support and approving overtime.
  • Undertaking regular one to one and team meetings to maintain effective communication.
  • Participates in the preparation of the team's annual evaluations.
  • Responsible for the supervision of the catering assistant working via the external provider.
  • Ensuring a thorough daily check of all aspects of the meeting room suite and visitor offices is completed and checks are undertaken throughout the day to ensure standards are maintained.
  • Scheduling and rescheduling meetings and conference rooms including coordinating catering, room set-up, furniture and equipment requirements with other departments that provide services to the conference centre.
  • Supporting and coordinating VIP meetings including closings, client events, marketing events, and the handling of other VIP status meetings. Assisting marketing with administrative tasks relating to events as needed.
  • Assisting lawyers, staff and visitors with basic technology and audio-visual equipment such as laptops, telephones, and lighting as necessary for presentations, etc.
  • Assisting lawyers, staff and visitors with requests for special arrangements or services, including transportation, restaurants, travel and hotel requirements. Handling catering orders for daily meetings and special events and dealing with related invoices appropriately.

There is an occasional need for the CS team to support client transactions outside of normal hours, sometimes operating a 24-hour rota.

Hours 37-hour week between 7 am - 7 pm: On a rota basis.

Requirements

  • Supervisory experience
  • Strong client services background
  • Worked in a law firm advantageous but not essential

If you have the relevant skills, then please submit your CV with immediate effect

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