Inbound Customer Service Agent

Location
Leeds
Salary
£18000 - £21000 per annum, Benefits: Company Pension Scheme
Posted
28 Apr 2022
Closes
26 May 2022
Ref
1194646-2-RA-17C
Contact
Rachael Atherton
Job Title
Administration
Practice Area
Data Protection
PQE Level
10+, 2-4, 5-7, 8-10, NQ
Contract Type
Permanent
Hours
Full Time
Are you an experienced Inbound Customer Service Agent or Call Centre Professional looking to secure a new role?

I have an exciting and rare opportunity with a national law firm, for a Customer Service Telephone Advisor to join their central Leeds team. 

To be considered for this role you must have 6 months+ experience in a telephone-based role. 

The successful Inbound Customer Service Agent will support a team of Remortgage Caseworkers by acting as a first point of contact for clients, borrowers, and referrers, delivering a first-class customer service in dealing with any queries, problems, or issues they raise. 

The postholder will be required to undertake their own administration and handle their own telephone calls in relation to their high-volume caseload.  

The core duties of this role are likely to include the following:
  • Assisting borrowers with a wide range of enquiries regarding their remortgage application
  • Taking ownership of issues to make sure that they get resolved within our SLAs
  • Working with the team of Caseworkers, to support the firm in achieving our objectives
  • Accurately administrating client details using our case management system as well as use of Excel, Outlook
  • Responding to online customer enquiries (Email)
  • Working a variety of back-office processes to deliver our services
You must have 3 months’+ telephone experience and an excellent telephone manner to be considered for this role. Ideally you will have the ability to deal in a calm and measured manner, with callers who may be under pressure due to a lack and understanding of the remortgage process.

If you have solid customer service skills and are looking to join a leading firm, please apply for this Inbound Customer Service Agent via the link or contact Rachael Atherton at G2 Legal Recruitment.

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