Motor Claims Handler- Supervisor

Supervisor job in Motor Claims Handling Team within a leading Law firm - Newport

Your new firm

Our client is a leading international law firm who are looking for an experienced supervisor to join their Vehicle Hire & Damage team in either Newport or Birmingham. The firm operate an excellent hybrid working policy and as such you are able to work in a flexible manner.
The team works with over 40 insurance companies and self-insured corporates and deals with all aspects of defendant credit hire dispute resolution, providing an end-to-end solution. The team also provides pre-emptive advice on these issues whilst also assisting clients formulate their own strategies.
The team deals with vehicle hire claims from small track to multi track including fraudulent credit hire claims; they also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution.
The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours.

Your new role

You will hold responsibility for the direct supervision and management of a small team of handlers dealing with volume litigated credit hire cases. You will also be accountable for the following:
* Technical supervision of claims
* Through effective supervision and support of fee earners
* Handle a small caseload of complex or higher value pre-litigated & litigated credit hire claims.
* All interim and performance reviews, including probation reviews
* Absence management
* Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience.
* Motivating and engaging the team, as well as overseeing their well-being
* Ensuring files are run pro-actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met
* Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
* Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance

What you will need to succeed

The ideal candidate will have previous supervision experience, ideally in a Vehicle Hire motor environment, however other supervision experience will be considered. You will have demonstrable experience of handling a caseload which includes credit hire, personal injury or similar case types.
Good people management skills including the ability to motivate, coach and mentor team members at all levels are also encouraged.

What you'll get in return

Given the size of the team and number of clients that they work with, there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to supervisor or managerial role.
The firm also actively encourage and support professional funding for further qualification such as Cilex or to qualify as a solicitor.
The team are very busy and work hard, but offer genuine flexibility from when and where you work to allow you to meet your personal and work commitments.
Please contact Ellie Livingstone or Harriet Chapman at Hays Legal for more information on the role.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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