Legal Recoveries Associate

At Lowell, we know that our customers need to trust us completely. This means we need to be transparent, helpful, and honest, in all our communications, so we are looking for a fantastic Legal Recoveries Associate to help us put our customers first.

If you are passionate about Customer Service and you enjoy helping people who are in financial difficulties then we would love you to be part of our TOP performing Legal Recoveries team!

Our offices are based in LS10 1AB, working Hybrid from the office and home, with an attractive salary to match.

Starting salary £22,000

So that's us, now let's talk about your role:

As a Legal Recoveries Associate you will be offering affordable repayment plans in conjunction with litigation processes to customers whose accounts have fallen into arrears, so you'll really be able to empathise and understand each customers' unique circumstances.

You'll go the extra mile to help our customers, and regularly review their situation to ensure payment arrangements are still suitable and affordable.

Clear and confident communication will be a huge part of your role, as you'll be handling inbound and outbound calls, answering queries, and ensuring you're offering the best solution to our customers.

This role would suit candidates who have 6 months+ experience within customer facing roles.

Progression opportunities...

We believe our greatest assets are our people, and we are really invested in our people's future and development. Lowell has a strong track record of sustainable growth, and we offer many internal move opportunities to those individuals who want to further their career.

What do you need to bring to our team?

* Excellent listening skills with the ability to empathise
* Time management and organisational skills
* Superb interpersonal and communication skills
* Ability to work successfully with others in a team environment
* Proven ability to work using own initiative, without supervision
* High personal and work standards, excellent attention to detail and accuracy
* Intermediate level of computer literacy
* Ability to ensure that data is processed correctly and kept confidential at all times

How we say thank you?

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neuro diversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people so in addition to a great culture you'll also get:

• An annual bonus for a job well done
• Life assurance, Private Medical Assurance & Group income protection
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• A fantastic 28 days holiday with the option to purchase up to 5 more (plus 8 bank holidays on top)
• A phenomenal culture with more little perks along the way including flexible working, family leave and recognition awards.
• Mental health support, including THRIVE sessions, trained support officers, and occasional webinars and classes geared towards mindfulness.

At Lowell this doesn't end there, #WeSeeYou when you're performing your best, or living our values. So we make sure that once you get here, you'll still be going places.

Are you our new Legal Recoveries Associate? Take the next step and apply!